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The Asia Pacific Contact Center Applications Market saw strong growth in 2005 over 2004. The market in Asia Pacific continues to grow strongly on the back of rising domestic demand for better customer service and the trend of outsourcing and off shoring to Asia Pacific. The Asia Pacific contact center applications market is expected to grow at a he...

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In the Asia Pacific region, the increased activities surrounding broadband wireless access (BWA) spectrum allocation during 2005 and 2006 have brought about the resurgence of WiMAX. The low broadband subscriber penetration and tele-density in the region are major motivators of WiMAX deployment. Compared to Europe and North America, the Asia Pacific...

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The WAN services sector in Asia Pacific continues to be highly competitive. Traditional transport or carriage services are increasingly commoditized and profit margins are continually under pressure. Enterprise users have become more sophisticated and are no longer willing to pay a premium for such services. This has increased the pressure on telec...

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Shared Services and Outsourcing (SSO) has awakened the sleeping giant in Asia. Asia Pacific is expected to lead in this global phenomenon for the next eight to ten years. The Frost & Sullivan analytical spotlight is on three verticals: Financial Services & Banking; Energy; and Logistics. What are the location selection criteria and SSO practice...

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After more than two years of tepid spending and subdued growth expectations, IT spending is once again looking attractive. Our research findings over the last six months suggest a clear improvement in overall sentiment as decision makers become increasingly optimistic on the global economy and the prospects for businesses. Despite the recovery and ...

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