Display search results for ** instead (26 products)

Showing 11-20 of 26

28 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksTelecommunications Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=2156. Companie...

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USD 7,500.00 save 25 %

27 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksMulti-Channel and Cross-Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for various industries across contact channels including: live agent phone, IVR, e-mail, chat, and Web self-service. A Web-based survey methodology was used for this study: N in 2012=1863, N in 2011=...

USD 10,000.00

USD 7,500.00 save 25 %

26 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksOnline Travel Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the online travel industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1665. Companies b...

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USD 7,500.00 save 25 %

25 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksUtility Providers Industry

Assessing the Customer Contact Experience in the United States

The objective of this research service was to assess customer contact experiences in telephone-live agent and interactive voice response (IVR), e-mail, Web site chat with live agent, and Web site self-services. This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and custo...

USD 10,000.00

USD 7,500.00 save 25 %

20 Aug 2012  |  North America

Customer Contact Experience BenchmarksPC Manufacturers Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1760. Companie...

USD 10,000.00

USD 7,500.00 save 25 %

24 Apr 2012  |  North America

2011 Global Social Media in the Medical Devices Industry

Medical Devices Professionals Speak on Social Media

This studys research objective is to gauge social media usage within the medical devices industry. The data was collected in October 2011, using web-based surveys. The sample consisted of 170 medical devices professionals from the United States and Europe. Personal use of social media for professional purposes is quite high among employees of th...

USD 10,000.00

USD 7,500.00 save 25 %

30 Dec 2011  |  North America

Customer Contact Experience Benchmarks - Airline Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the airlines industry across many contact channels: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=567. Companies benchmarked ...

USD 10,000.00

USD 7,500.00 save 25 %

30 Dec 2011  |  North America

Customer Contact Experience BenchmarksBanking Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the banking industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1527. Companies benchm...

USD 10,000.00

USD 7,500.00 save 25 %

29 Dec 2011  |  North America

Customer Contact Experience BenchmarksHealth Insurance Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the health insurance industry across many contact channels including: live agent phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=1157. Com...

USD 10,000.00

USD 7,500.00 save 25 %

29 Dec 2011  |  North America

Customer Contact Experience BenchmarksAuto Insurance Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the auto insurance industry across many contact channels including: live agent phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=1232. Com...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 11-20 of 26