Search results for '**' (83 products)

Showing 1-10 of 83

05 Oct 2021  |  North America

Global Customer Perspectives on Contact Center Trends by Country

Impact of COVID-19 on Top Contact Center Markets

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

USD 4,950.00
31 Aug 2021  |  Asia Pacific

Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific

Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth

This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...

USD 4,950.00
16 Jun 2021  |  Europe

Frost & Sullivan Cloud User Survey, European Edition, 2020

Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

USD 4,950.00
31 May 2021  |  Asia Pacific

Indonesian Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

USD 4,950.00
28 May 2021  |  Asia Pacific

Indonesian Telecommunications Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

USD 4,950.00
11 May 2021  |  Latin America

Latin-America Cloud User Survey, 2020

Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic

Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...

USD 4,950.00
07 May 2021  |  Asia Pacific

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

USD 4,950.00
17 Mar 2021  |  Global

Cloud Drives Digital Transformation in Manufacturing

Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

In response to the COVID-19 pandemic, manufacturers accelerated their digitalization strategies in 2020. The most successful firms leveraged a cloud foundation to boost productivity, enable collaboration among remote and frontline employees, and connect people, devices, and data via intelligent platforms. The Frost & Sullivan reveals the progress a...

USD 4,950.00
17 Mar 2021  |  Global

Cloud Drives Digital Transformation in Financial Services

Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...

USD 4,950.00
17 Mar 2021  |  Global

Cloud Drives Digital Transformation in Retail

Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

In 2020, the retail industry faced tremendous challenges, as COVID-19 caused disruptions in product supply and demand; in the labor pool; and in consumer spending. To address the challenges, retailers accelerated their digitalization strategies. The retailers best positioned to emerge stronger from COVID-19 were those that leveraged a cloud foundat...

USD 4,950.00

Showing 1-10 of 83