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26 Dec 2012  |  North America

Evolving IT Security Trends and Challenges Within Todays Organizations

IT Decision Makers’ Perspective

The customer research study investigates the IT security trends and challenges within todays organizations. In particular, it investigates deployment status of a variety of solutions, it explores which security solutions are being outsourced to managed security service providers (MSSPs), and it aims to understand the top security priorities within...

USD 10,000.00

USD 7,500.00 save 25 %

21 Dec 2012  |  North America

2013 Projected Global Laboratory Products Budgets

Brands Named, Purchasing Trends Identified

This survey of 170 laboratory managers and researchers investigates budgets for these product categories: instruments, equipment, chemicals, life science reagents and kits, glassware, plasticware, and general laboratory supplies over the 2011-2013 period. Budgets for service and repair of instruments and equipment also are presented. Additionally,...

USD 10,000.00

USD 7,500.00 save 25 %

26 Nov 2012  |  North America

Impact of Social Media on External Communications in the U.S. Corporate Environment

The Implications of Social Media Use on External Communications

The customer research study investigates the use of social media by individuals and organizations. Individuals use social media on a personal level more often than as a part of the organizations for which they work. Organizations, on the other hand, are increasing their usage as they begin to understand social media benefits, such as lower expenses...

USD 10,000.00

USD 7,500.00 save 25 %

26 Nov 2012  |  North America

Global Quantitative and dPCR Instrumentation and Consumables Purchasing Trends

Opportunities Within Organizations

The primary objective of this research is to identify trends for quantitative polymerase chain reaction (PCR) techniques, specifically the use of nascent digital PCR (dPCR) technology in comparison with the mature real-time quantitative PCR (qPCR) technology. The research strives to compare differences of current and future use between qPCR and dPC...

USD 10,000.00

USD 7,500.00 save 25 %

16 Oct 2012  |  North America

2012 Physical Security in Financial Services in the United States

The Present and the Future of the Physical Security Technologies in Financial Services

This customer research measures the physical security demand as perceived among facility/security managers within the financial services industry in the United States. A Web-based survey methodology was utilized. The fieldwork was conducted during July of 2012. The sample consisted of managers (n=100) responsible for physical security in financial ...

USD 10,000.00

USD 7,500.00 save 25 %

03 Oct 2012  |  North America

2012 Customer Contact Experience BenchmarksConsumer Electronics Retailers Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, e-mail, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1863. Compani...

USD 10,000.00

USD 7,500.00 save 25 %

28 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksTelecommunications Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=2156. Companie...

USD 10,000.00

USD 7,500.00 save 25 %

27 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksMulti-Channel and Cross-Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for various industries across contact channels including: live agent phone, IVR, e-mail, chat, and Web self-service. A Web-based survey methodology was used for this study: N in 2012=1863, N in 2011=...

USD 10,000.00

USD 7,500.00 save 25 %

27 Sep 2012  |  North America

2009 United States Oncology Drug Delivery Patterns, Preferences, and Opportunities

Volume 1: Oncologist and Infusion Nurse Perspectives

Drug delivery is an important area of drug development in the pharmaceutical and biotechnology industry. This customer research was completed to understand trends, dynamics, and parameters specific to the delivery of drugs to cancer patients; identify physicians prescribing trends relative to delivery considerations; understand the role of reimburs...

USD 10,000.00

USD 7,500.00 save 25 %

26 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksOnline Travel Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the online travel industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1665. Companies b...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 41-50 of 178