Display search results for ** instead (22 products)
23 Jun 2014  |  Europe
Cloud Contact Center Solutions
The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...
23 Jun 2014  |  Europe
Contact Center Outsourcing
The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...
23 May 2014  |  North America
Healthcare Opportunities in the United States and Europe.
The overall objective of this research service was to measure the current and future decision-making behavior toward IT technologies within the healthcare industry, specifically audio conferencing, business-grade and consumer softphones, headsets, Internet protocol telephony, time-division multiplexing phones, unified communications, video, and Web...
18 Apr 2014  |  North America
Opportunities in the 5 Key Markets from a Customer Perspective
The overall research objective is to measure the current use and future decision making-behavior toward IT technologies, specifically cloud computing. More than half of US and European respondents currently using cloud technologies find cloud computing technologies to be highly effective, which indicates that exposure to these technologies can lead...
31 May 2012  |  Europe
2010 Europe Consumer Attitudes and Perceptions Towards Sustainability, Environment and Alternative Powertrains
Diesel Powertrains to Maintain the Status Quo in Europe in the Short-to-Medium Term
The aim of this study is to understand consumers sustainability and environmental priorities in their lives and in their choice of vehicle. The study aims to determine consumer perceptions and attitudes towards different environmental and sustainability factors and evaluate the importance of each in determining the characteristics of the future po...
14 Feb 2012  |  Europe
Transmissions to influence end consumers' perceptions of eco-friendly technologies.
This study offers the key findings from the 'voice of the customer' survey that highlights the end users perception of the different transmission technologies available in the market. It brings out the impact of the transmissions on emissions, on performance and, significantly, on the purchase of new vehicles, as perceived by the end user. The key...
28 Dec 2011  |  Europe
Opportunities in the Ever Changing Wireless Industry
Among the various mobile communication and computing products/services surveyed in this research, nearly all European CXOs use/own laptops/notebooks. Of all features surveyed, CXOs want their laptop/notebook to work every time they use it (reliability) and for it to be a quality product; these features have the highest priority, and all other featu...
17 Jan 2008  |  Africa
Customer Satisfaction Analysis for Automation and Control Solutions (ACS) in Key Sub-Saharan African Oil and Gas Sectors
The oil and gas sector in sub-Saharan Africa is attracting growing interests from major oil and gas consuming countries, driven by a shift in oil and gas patterns. In order to meet these growing requirements, oil and companies in the region are expected to invest in ACS products as they are seen as means to increase operational efficiency.
10 Sep 2007  |  Africa
This service discusses the findings of a survey carried out to assess end user satisfaction with the services offered by water and wastewater treatment equipment suppliers in the South African industrial market. It provides an in-depth analysis of end user requirements, satisfaction, purchase drivers and restraints, and perception of the performanc...
16 Aug 2007  |  Africa
This study will provide insight into the South African IT Infrastructure Outsourcing market from a user's perspective. Of particular interest are the opinions expressed by end users regarding their service providers. In addition to this, the research service determines what their future IT outsourcing requirements are likely to be. Service provider...