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12 Sep 2014  |  Europe

2014 European Consumer Perceptions toward Infotainment and Telematics

Willingness to Pay for Infotainment and Telematics

The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...

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29 Oct 2014  |  North America

2014 US Auto Technicians' ChoiceReplacement Parts

Industry Convergence and Growth in the US Automotive Aftermarket

This research service aims to identify trends within the automotive aftermarket for batteries, tires, motor oils, and brake pads. It also measures factors driving product selection, identifies brand use and preference trends by category, and evaluates purchase channel opportunities for each product. The 4 replacement parts markets are concentrated ...

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10 May 2017  |  North America

US Automotive Technicians’ Choice Survey of Replacement Parts, 2016

Technicians Shifting to Digital Platforms

The importance of technicians as customers for part suppliers continues to grow with the continued expansion of the Do-It-For-Me (DIFM) channel in the US automotive aftermarket. Although the aftermarket is a mature and stable channel in the United States, market trends such as digitization and private labeling are steadily transforming how technici...

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04 Feb 2016  |  Asia Pacific

Asia-Pacific Contact Center Outsourcing Market

The Market Will Maintain a Strong Growth Momentum

This research service analyzes the contact center outsourcing market in Asia-Pacific. It provides market sizing and forecasting in terms of both, seats and revenue. Revenue forecasts are provided for 13 countries within the total Asia-Pacific market: Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the Philippines, Singa...

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06 Apr 2016  |  Europe

Future of Artificial Intelligence

Investigating the Hardware and Machine Learning Technologies that would Realize the AI Agents of the Future

With improvements in data acquisition and computing power, artificial intelligence (AI) is becoming more of a reality each day. Companies are constantly developing self-evolving machine learning approaches and hardware enhancements to support AI applications. This study explores new innovations in machine learning and computing that will enable the...

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This study summarizes the opinions of U.S. Shop owners on issues impacting their businesses in 2008. Issues examined include part choices, parts accessibility, the economy, fuel prices, and consumer behavior changes.

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This study summarizes the opinions of U.S. Shop owners on issues impacting their businesses in January 2009. Issues examined include customer strategies, diagnostic tools, technicians, the economy, fuel prices, and consumer behavior changes.

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An analysis of U.S. vehicle owner attitudes and behaviors toward vehicle maintenance and repair. This study provides a comparative analysis to 2006.

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An analysis of focus group feedback about automotive part supplier relationships. Key areas addressed include part brands, when they use different suppliers, decision matrix, as well as views on loyalty programs, sales people and advertising programs.

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An analysis of U.S. vehicle owner attitudes and behaviors toward vehicle maintenance by vehicle manufacturer brand.

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Showing 1-10 of 19