The overall research objective of the survey conducted during the 4th quarter 2013 was to measure the current use and future decision-making behavior toward IT technologies, specifically mobile solutions such as mobile software applications, machine-to-machine (M2M) communications, and mobile device management (MDM). Segmenting the current and fore...

The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT ma...

The objective of this research service is to measure IT decision makers current and future use of the technology. The regions analyzed in the study are North America, Europe, and Latin America. The research service covers the manufacturing, education, financial, government, healthcare, and retail sectors. It looks at IT solutions, such as smart ph...

The financial industry is a dynamic, ever-changing one due to new regulatory requirements and dependence on the worlds economy. This study explores the challenges for IT departments, most effective technologies in meeting business challenges, and future investments.

The research objective is to measure the current use and future decision making behavior toward information technology (IT) within the government sector in North America, Latin America, and Europe. Government agencies continue to want to drive productivity; however, compared to a year ago, they are less concerned with reducing costs, accelerating d...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the healthcare industry in North America, Latin America, and Europe. The Affordable Care Act, along with the pressure to reduce costs, is forcing vast changes in the healthcare system that will benefit the IT indust...

This end-user survey shows current adoption statistics of technologies used for contact center agent performance optimization. Investment plans in agent performance optimization applications for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.