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Two years ago, when Interactive Intelligence announced PureCloud, I voiced concerns about how well the solution would be suited to European markets. Today, a number of my concerns have not been borne out, and Interactive Intelligence addressed others. The PureCloud product has evolved, and Interactive Intelligence has conceived a business model tha...

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15 Jul 2016  |  Europe

The Rise of the New Consumer

The new connected and demanding consumer forces retailers to reinvent their businesses. This phenomenon falls squarely within Frost & Sullivan’s Mega Trends research programme that covers an array of transformative, global forces that define the future of the world we live in through their far reaching impact on businesses, societies, economies, ...

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Science fiction is close to becoming reality. As robots evolve beyond being clunky industrial machines, they are starting to find their way into our everyday lives. In June 2016, London Exponential Technologists organised an event focussed on robotics, with an emphasis on emotion and social interaction; the timing coincided with the first UK Roboti...

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One of the dominant themes in the definitions of the concept of digital transformation is the improvement of the customer experience through the application of digital technology. Therefore, retailers are experimenting with innovative solutions to improve their businesses and provide enhanced customer value.

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Global markets are still reeling from the results of the historic referendum on 23 June 2016 that are likely to result in the exit of the United Kingdom (UK) from the European Union (EU). The decision will create a ripple effect across industries, with a significant degree of uncertainty with regards to possible repercussions. For the cloud and dat...

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