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17 Dec 2018  |  North America

Customer Perceptions and Preferences of Big Data and Analytics, United States, 2018

Learn Critical Success Factors to Gain a Competitive Advantage in a Disruptive Digital Industry

The world is creating 2.5 exabytes of data daily. Every organization needs to access that tidal wave of information to make better, faster decisions—or risks being left behind. We have discovered that IT decision makers find that cyber security, big data and analytics, and data centers are the most impactful for revenue growth and cost reduction ...

USD 6,000.00

USD 4,500.00 save 25 %

16 May 2018  |  North America

North American Mobile Enterprise Applications, 2018—A Survey of Customer Preferences, Plans and Impacts

Pervasive Use of Mobile Worker Apps is Driving Digital Transformation, Employee Productivity, and Customer Engagement

The future success of North American businesses rests in large part on their ability to truly mobilize their employees. Smartphones and tablets are not enough--It is the application software those devices enable that increasingly makes the difference between winners and losers in a high stakes economy driven by an ever more demanding customer base....

USD 6,000.00

USD 4,500.00 save 25 %

25 Jul 2016  |  Asia Pacific

Industrial IoT Platform Market

Benefits for Industrial Operations

The manufacturing sector is going through an exciting time. Technology trends are changing the way consumers buy products. Manufacturers are keen to stay ahead and remain competitive as some are struggling to keep up. By connecting localized systems using sensors, managers can get a complete view of their plant and optimize operations. Implementing...

USD 8,000.00

USD 6,000.00 save 25 %

This report assesses the billing mediation sector, provides a global market share analysis, and establishes a five-year forecast for the billing mediation market.

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USD 4,500.00 save 25 %

23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

USD 12,500.00

USD 9,375.00 save 25 %

15 Oct 2014  |  North America

Customer Engagement in Government and Education in Europe and North America

The Current and Future Government and Education Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

USD 12,500.00

USD 9,375.00 save 25 %

10 Oct 2014  |  North America

Customer Engagement in Healthcare in Europe and North America

Healthcare Vertical

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Communications in Europe and North America

The Current and Future Communications Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Financial Services in Europe and North America

The Current and Future Financial Services Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Manufacturing in Europe and North America

The Current and Future Manufacturing Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the manufacturing vertical. Email accounts for the highest share of customer interactions, ahead of LiveAgent voice, especially in Europe. More customer interactio...

USD 12,500.00

USD 9,375.00 save 25 %

Showing 1-10 of 41