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21 Jan 2014  |  North America

2013 North American Mobile Enterprise Applications

Opportunities Within Enterprises

Mobile worker applications continue to expand throughout the North American business sector. This research service analysed a survey conducted in 2013 with responses from North American decision makers who were responsible for purchasing mobile software applications. The analysis focuses on the current use of and future decision-making behaviors to...

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USD 7,500.00 save 25 %

19 Jun 2014  |  North America

Enterprise Priorities in North America

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact centers. Overall, quality monitoring, performance management, and workforce management systems are the most widely used APO applications. Furthermore, large contact centers ...

USD 10,000.00

USD 7,500.00 save 25 %

23 Jun 2014  |  North America

Enterprise Priorities in North America

Cloud Contact Center Solutions

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

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USD 7,500.00 save 25 %

23 Jun 2014  |  North America

Enterprise Priorities in North America

Contact Center Outsourcing

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

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USD 7,500.00 save 25 %

30 Jun 2014  |  North America

Enterprise Priorities in North America

Multichannel Customer Contact

The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...

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27 Mar 2014  |  North America

2013 US CXOs Mobile Devices Report

Evolving Device Trends in the Mobile and Wireless Industry

The primary aim of this research is to measure preferences regarding mobile communications and computing devices among CXOs across various industry verticals throughout the United States. It also measures the influence that features have in the selection process of mobile devices, satisfaction, and future intentions toward owned brands and channels...

USD 10,000.00

USD 7,500.00 save 25 %

10 Jan 2014  |  North America

The Future of Enterprise Communications from a Customer Perspective

Opportunities in the 5 Key Markets in the United States and Europe

The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT ma...

USD 2,450.00

USD 1,837.50 save 25 %

28 Apr 2014  |  North America

Impact of Social Media Technologies on IT Decision MakersUnited States and Europe

Opportunities for Social Media Technology Providers

The overall research objective of this research service is to measure the current use and future decision-making behavior toward IT technologies, specifically social media. Overall, IT decision makers who consider their company as highly effective at using IT to achieve business objectives rate factors related to IT investments as more important th...

USD 10,000.00

USD 7,500.00 save 25 %

18 Jul 2014  |  North America

The Impact of IT in Government

An End-User Perspective

The main objective of this research is to measure the current usage and future decision making behaviour toward information technology (IT) within the government sector. Overall, out of the 5 key verticals surveyed, the government sector contributes the second highest percentage of its revenue to the IT budget. New regulatory requirements that rais...

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USD 7,500.00 save 25 %

09 Jul 2014  |  North America

The Future of IT in the Retail IndustryUnited States and Europe

An End User Perspective

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) within the retail sector. Overall, almost all of the IT sector is expecting growth over the next 3 years, which makes it a good time for IT companies to invest in marketing and sales. However, it is important to keep i...

USD 2,450.00

USD 1,837.50 save 25 %

Showing 11-20 of 392