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10 Nov 2016  |  North America

Key BPO Technology Initiatives

Outsourcers Forging Ahead with Digital Intelligence

The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...

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10 Nov 2016  |  North America

Customer Experience Strategies

Linking Customer Delight with Operational Efficiencies

This Market Insight will compare and contrast 3 separate case studies; a variety of, sometimes unconventional, customer experience strategies from travel, healthcare and financial services. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining opera...

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09 Nov 2016  |  North America

Hearing and Acting on the Voice of the Customer

Enterprise feedback management (EFM), Voice of Customer (VoC), and Voice of Employee (VoE) Programs and Surveys, and Social Listening Obtains Actionab

Obtaining and understanding the Voice of the Customer (VoC) is critical to future customer loyalty, customer social media brand promotion, and in marketplace differentiation. Money talks, but tracking and analyzing customer transactions represent only one set of tones. Customer attitudes towards brands, shaped by their experiences with products, sa...

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08 Nov 2016  |  South Asia, Middle East & North Africa

IT Revolutionizing Indian Smart Cities, Forecast to 2020

Huge Investments in Infrastructure and Smart Technologies in the Next 5 Years to Create a Simple, Efficient, and Transparent Platform for Citizens and

With the emergence of Smart Cities and enabling technologies, authorities and other stakeholders will start exploiting new solutions to connect sensors, meters, social media, government Web sites, and other services/products to improve the efficiency of daily city operations relating to governance and citizen services. As many as 100+ companies wil...

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07 Nov 2016  |  Global

Outlook for New Business Models and Consumer Driven Strategies in Digital Consumer Lifestyle

Striving for New Business Models Built on Trust

Frost & Sullivan defines a digital consumer lifestyle as one that includes the traditional services consumed at home, at work, within a city, and mobility. A set of connected lifestyle services, such as banking and financial payments, retail, social networking, and education occur across these 4 domains. The emergence of a digital lifestyle means ...

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26 Oct 2016  |  North America

Intelligent Solutions for Successful Selling

Sales Intelligence can Boost Sales Performance and Development, and Enable Account-Based Sales Development and Marketing, and Social Selling

Sales intelligence (SI) solutions provide sales reps with customer insights (including context and timing) in order to close more sales in less time. SI, then, helps to turn prospects into customers, and create and build customer relationships. SI is offered standalone and in many products, notably prospecting and sales acceleration software, and w...

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25 Oct 2016  |  Global

In-vehicle Payments

An Innovative Approach Creates New Retail Avenues and Revenue Streams with Personalized Services

Financial institutions have identified in-vehicle payment as a fantastic opportunity to expand their footprint in online payment solutions by leveraging tokenization and check-out payment services. This is not an easy task as car manufacturers are reluctant to open up access to the vehicle’s infotainment system in order to retain control of the q...

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18 Oct 2016  |  Global

Unveiling the Top Global eCommerce Business Models

Tailoring the Business Models to Turn Shoppers into Customers and Nurture Omnichannel Presence

By 2020, there will be over 5 billion internet users, with over half of them accessing the internet over handheld tablet devices, and 80 billion connected devices worldwide. The digital transformation of personal entertainment as well as shopping is gathering pace, with the rapid rise in the volume of commerce from mobile platforms. There is a rapi...

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17 Oct 2016  |  Global

Opportunities in Mobile Device Security

Strong Demand Will Rise From Fintech Companies Driven by the Need to Better Secured Hardware and Software Applications

Financial services organizations have developed a strong expertise in cyber security. The ecosystem has long protected physical networks and legacy systems with traditional managed security services (MSS). Furthermore, IT infrastructure has been divided in different sub areas (front, middle, and back offices) with the aim of minimizing the risk of ...

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05 Oct 2016  |  North America

Digital Transformation Meets the Contact Center

What Companies Need to Know to Survive in a Digital World

Digital Transformation is the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a change in technology and ...

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Showing 11-20 of 42