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02 Sep 2020  |  Global

Digital Trends in the Retail Industry, Global, 2019–2021

Gain a 360 Degree Perspective on Critical Success Factors

The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...

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07 Jun 2019  |  Global

Smart Home Insurance—Role of Emerging Technologies, 2019

New Business Models and Enhanced Customer Engagement Critical for Insurers to Retain Relevance and Competitiveness

Consumers' interest in connected devices has been one of the significant drivers of innovation in the sector. Over the years, as the cost of sensors declined, the number of IoT-enabled devices has increased steadily and they have become more affordable and viable. However, consumers continue to be wary about data privacy and sharing. The applicati...

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06 May 2019  |  Asia Pacific

Asia-Pacific Internet of Things (IoT) Perspective, 2019

Top 8 IoT Trends in Asia-Pacific

Internet of Things (IoT) is no longer considered a hype-based concept. Instead, IoT deployment is finally making headway with both private and public sectors in various industries in the world, and in Asia-Pacific, in particular. The high level of interest in IoT is matched by the increasing readiness of companies and organisations in the region to...

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30 Apr 2019  |  North America

North American Enterprise BYOD Solutions Market, 2019

Customer Demands, Market Leaders and Growth Opportunities

This study examines the North American Enterprise BYOD solutions market. Key wireless carrier providers are profiled. Trends and issues, drivers and challenges, the competitive landscape, and potential growth opportunities are defined and discussed. Relevant results from the 2018 Frost & Sullivan Mobile Business Solutions Survey of U.S. and Canadia...

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04 Apr 2019  |  Europe

The State of European Digital Trust

Quantifying the Business Impacts of Consumer Trust in the Age of Normalized Data Breaches

In a time when major data breaches have become a routine feature of the news cycle, digital consumer trust is an intangible and highly consequential metric for any organization conducting business online. Much of an organization’s reputation rests on the extent to which customers in the marketplace trust an organization, and a data breach repres...

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18 Mar 2019  |  North America

Global Internet of Things Policies, 2018

Innovative Benchmarking Index for 11 IoT Markets—ASEAN Countries Must Harmonize Their Data Privacy, Cross-Border Transfer, and Security Protocols or Risk Being Left Behind Global Competitors

The Internet of Things (IoT) has been introduced to solve a variety of business challenges faced by enterprises in the following categories: 1) visibility and insights, 2) optimization of business processes, 3) tracking of assets, 4) monitoring of assets and environment, 5) improved customer engagement, 6) enabling new services, 7) enabling new bus...

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12 Mar 2019  |  Global

Three CX Trends Heading into 2019—A Postcard from the Technological Edge

Three CX Trends Heading into 2019

As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy h...

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06 Mar 2019  |  Global

Innovative Use Cases of IoT in the FMCG Sector

Revenue-generating Business Models

The FMCG sector in APAC comprises food retail and toiletries. Food retail dominates the sector with 94% share in terms of revenue. The APAC FMCG revenue in 2016 was $2,545 billion. The sector has been enjoying healthy growth, driven by higher spending power among the middle-income class and declining cost of production which was a result of commodi...

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01 Mar 2019  |  South Asia, Middle East & North Africa

Market Outlook for Next-generation Firewall and Unified Threat Management in India, 2017

Demand for Products Seen Across Tier II and Tier III Cities and a Wide Channel Reach Program would Help Vendors Meet the Need

Enterprises are talking about creating a connected world. Innumerable devices are being connected over the Internet, and volumes of data transfer happen within seconds. While network arms us with remaining connected 24x7 from anywhere in the world, it equally opens opportunities for cyber criminals to percolate through the network and steal confide...

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22 Feb 2019  |  South Asia, Middle East & North Africa

Indian Contact Center Applications and Services Market, Forecast to 2022

Businesses Seek New-age Contact Center Technologies Such as Analytics, Artificial Intelligence, and Advanced Workforce Management to Enhance Customer Experience

Almost all the businesses are gowing customer-centric and are building strategies revolving around their customers’ preferences. Companies that have failed to observe the trend have either ceased to exist or are witnessing a decline in growth. Organizations want to know what their customers think about their brands and want to understand the unde...

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