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30 Dec 2014  |  Latin America
A Deep Analysis of Current and Future Investments in Brazil Regarding IT and Telecom Trends
Frost & Sullivan surveyed 313 Brazilian companies in order to understand their current and future ICT investments, drivers, restraints, and their perceptions about trends such as cloud computing and Big Data analytics.
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10 Dec 2014  |  North America
Selecting the Right Cloud Solution Provider for Your Contact Center
The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations an...
20 Nov 2014  |  South Asia, Middle East & North Africa
Hosted MSS and Cloud Services To Witness Strong Growth
The research service discusses the managed security services (MSS) market in the Gulf Cooperation Council (GCC) countries. The current market size has been discussed and forecasts have been provided for the total market and for individual countries. The study covers the impact of new technologies such as cloud computing, vitalization, and other key...
10 Nov 2014  |  North America
Forging Partnerships Determines the Customer Experience
Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...
03 Oct 2014  |  Latin America
Trends and threats will drive the Latin American market
As new trends and technologies are being implemented and utilized by Latin American companies, new and complex vulnerabilities are becoming a reality. As such, MSS services are becoming increasingly important. Although budget for security is still a problem, as most companies are not able to gauge the return on investment (ROI) that investing in se...
25 Sep 2014  |  Latin America
Analysis of the Latin American Information Technology (IT) Infrastructure Outsourcing Services Market
Maturity of the Latin American Market Drives New Investments in Outsourcing
The IT infrastructure outsourcing market in Latin America is becoming more mature. Companies are understanding the benefits of outsourcing, and focusing instead on the core business, reducing costs, thus, following the strategy to turn capital expenditure (CAPEX) into operational expenditure (OPEX), instead of investing money in expanding capacity,...
03 Jul 2014  |  Latin America
Companies are Shifting their Focus to Cloud-based Contact Center Solutions
Important companies have started to make significant investments in hosted and cloud contact center solutions. Other companies, however, have not yet witnessed the adoption of this new technology in the region, and continue to use on-premises solutions. This study covers the Latin American contact center systems market (Mexico, Brazil, Central Amer...
02 Jul 2014  |  Global
The Banking and Payment Market Will Continue Driving Growth
The increasing demand for EMV-compliant cards continues to be a major driver for the smart card industry. The migration to the EMV standard in China, and soon in the United States, will provide an opportunity for smart card vendors to compensate the low revenue growth rate of the SIM card market. The government and ID and transportation markets a...
28 May 2014  |  North America
Uncovering Usage Prevalence and Methods of Organizational Implementation
The primary aim of this research is to gauge the usage trends of social networking within a business context, specifically related to internal and external communications. It covers drivers for social media use, prevalence of social media engagement, and management tool usage. Overall, 90% of respondents use social media for external communications...
26 Feb 2014  |  Latin America
Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation
Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides...