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10 Nov 2014  |  North America
Forging Partnerships Determines the Customer Experience
Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...
25 Nov 2014  |  North America
What Decision Makers Should Know about Top Providers
The dynamic video conferencing services market is experiencing rapid growth. However, the increasing variety of solutions and providers leaves prospective customers and partners with a lot of investigating to do. This study profiles a range of leading providers in North America. It contains a template of information that customers and partners shou...
10 Dec 2014  |  North America
Selecting the Right Cloud Solution Provider for Your Contact Center
The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations an...
28 May 2014  |  North America
Uncovering Usage Prevalence and Methods of Organizational Implementation
The primary aim of this research is to gauge the usage trends of social networking within a business context, specifically related to internal and external communications. It covers drivers for social media use, prevalence of social media engagement, and management tool usage. Overall, 90% of respondents use social media for external communications...
26 Feb 2014  |  Latin America
Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation
Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides...
17 Feb 2014  |  North America
National Strategies Drive the Adoption of Cyber Solutions
This research study covers the global cyber security market and discusses, in detail, the market trends, market drivers and restraints, impact of the drivers and restraints, and revenue projections. It also provides an overview of key market participants as well as market recommendations and conclusions. The major cyber security applications analys...
USD 7,875.00 save 25 %
16 Jun 2014  |  Global
With Advancements in Technology, Migration to Deep Waters is Increasing Steadily
With new fields being discovered in the offshore regions, the declining recovery rate, and production from ageing fields, solutions in the form of new technology are highly imperative. This research service examines opportunities in the global subsea equipment market. The market is divided into 3 segments: subsea production and processing equipment...
12 Mar 2014  |  Asia Pacific
The Increase in Highly Motivated Attacks Drives the Market
The advanced persistent threat (APT) solution market in Asia-Pacific region is still at a nascent stage in 2013. As such, the market is estimated to be relatively small at present. This is despite the market buzz and hype surrounding APTs and their impact on the enterprise environment. The actual adoption of APT solutions remains low, and this is p...
USD 9,000.00 save 25 %
16 May 2014  |  Asia Pacific
The Increasing Complexity of Business Applications is Driving the Market
Over the past few years, APM has been gaining greater traction among enterprises in Asia-Pacific due to the increased adoption of complex applications in the business environment. The complexity of applications implemented across multiple platforms in business organizations prompts enterprises to adopt advanced solutions to monitor and manage the p...
USD 12,000.00 save 25 %
17 Sep 2014  |  Asia Pacific
Cloud UC Services Will Drive the Market
This research service analyzes the Asia-Pacific unified communication-as-a-service market for 2013. It examines the drivers and restraints for growth, pricing, and technology trends. Hosted/cloud services and managed services in telephony, UC, collaboration, and contact center solutions are covered. The study also forecasts the market revenue for t...
USD 11,250.00 save 25 %