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03 Jan 2017  |  Asia Pacific
Is the On-premise Telephony Market Making a Come Back?
The Asia-Pacific enterprise telephony market is estimated to grow from $1,976.0 million in 2015 to $2,103.2 million in 2022. This study analyzes trends, vendor-market performance, vertical and horizontal market splits, go-to-market strategies, and key customer wins. The market is segmented into private branch exchange (PBX), key telephone system (K...
USD 9,750.00 save 25 %
21 Oct 2016  |  Asia Pacific
Selecting the Right Solution Provider for Better Customer Experience
The market for hosted/cloud contact centers in APAC continues to grow at faster pace when compared to the on-premise market. Narrowing the list of suitable vendors offering these services can be time consuming. The purpose of this buyers guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center provid...
12 Mar 2014  |  Asia Pacific
The Increase in Highly Motivated Attacks Drives the Market
The advanced persistent threat (APT) solution market in Asia-Pacific region is still at a nascent stage in 2013. As such, the market is estimated to be relatively small at present. This is despite the market buzz and hype surrounding APTs and their impact on the enterprise environment. The actual adoption of APT solutions remains low, and this is p...
USD 9,000.00 save 25 %
11 Sep 2012  |  Asia Pacific
Insights in Social Media as an Alternative Customer Service Channel from an Asia-Pacific Perspective
This research service examines the use of social media and social networking as channels for customer contact in the Asia-Pacific region. Key discussions are centered on insights into market trends as well as business challenges, drivers, and restraints. The service highlights contact centers and customer relationship management (CRM) vendors in th...
12 Jun 2012  |  Asia Pacific
Outlook for Domestic and Offshore Markets - Growth Opportunities for BPOs
This research study examines market trends, drivers, and restraints for the Asia-Pacific contact center outsourcing market. This study provides market size, revenue forecasts, and breakdown by country, industry vertical, and domestic versus offshore markets. Market shares for the leading outsourcers are also provided. The study profiles about 40 le...
17 Mar 2011  |  Asia Pacific
This study covers the state of the Asia Pacific Security Information and Event Management, examining drivers and restraints for growth, distribution, technology, demand and geographical trends. Following from these, market growth for regional and market segments are forecasted. In addition, an in-depth analysis of the competitive situation includin...
USD 9,000.00 save 25 %
20 Oct 2010  |  Asia Pacific
The Asia Pacific Contact Center Application CY 2009 study segments the contact center applications market across 14 countries in the Asia Pacific region by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country....
30 Sep 2010  |  Asia Pacific
This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It reports the number of contact centers, agent seats and agents in these markets in CY2009. This research service contains the Executive Summary and the APAC Chapter of the Contact Center...
31 Dec 2008  |  Asia Pacific
This research service tracks the third party infrastructure hosting services market, or specifically, the co-location and managed hosting services provided by data centers in the Asia Pacific Region. The 11 countries/cities covered in this research are namely Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam of the ASEAN, Mainland ...
10 Dec 2008  |  Asia Pacific
An in depth study, analysis and forecast on the Smart Card e-Passport Industry in Asia Pacific
USD 7,125.00 save 25 %