Agents are the front lines in handling customer emotions. Often when customers call, they have already exhausted poorly designed self-service options and are in a state of frustration by the time the agent takes the call. The COVID-19 pandemic has accelerated the need for work-at-home agent (WAHA) models and self-service to assist with rising call ...

Industry 4.0 revolves around integrating information technology (IT) and operational technology (OT) with near-real-time connectivity to provide actionable intelligence to decision makers. This research focuses on the adoption of digital technologies and smart devices in the industrial equipment industry. Industrial tools are the leading industry ...

The commercial vehicle telematics market in Indonesia is growing at a slow rate due to the impact of the COVID-19 pandemic. Multiple telematics vendors populate this fragmented market, fighting to gain share. Although many customers are aware of the advances being made in telematics and fleet management systems, ambiguity persists among the user co...

The growing number of cyber attacks across sectors has resulted in compromised confidential information, network outages, and loss of control over essential computing resources. With the increase in digital infrastructures, mobile users, and wireless network usage with the advent of IoT, the attack surfaces for cyber threats have been increasing ex...

After several years of double-digit growth, business carrier Ethernet growth rates began to slow down in 2015, primarily due to market reaching a state of maturity and increasing pricing pressures. By 2017--2018 revenue growth rates were around mid-single digits and the market was still seeing migration from time-division multiplexing (TDM) private...

The Transformational Health team at Frost & Sullivan provides critical insights into the global digital pathology market, highlighting key growth opportunities, market revenue forecast, and business models that will play an essential role in its growth. The study segments the market by product (hardware, software, and storage solutions) and region ...

The automotive industry is rapidly evolving in terms of technology and its ability to tackle environmental issues. Electric vehicles (EVs) have been introduced as a clean energy initiative as they offer low or zero emissions and have come a long way to become an integral part of OEMs’ business strategies. Automakers are creating separate EV busin...

In terms of power generation investment, the 2020s will continue a trend that has gained pace in the 2010s – the rise of renewable energy. The continued move away from carbon-intensive power will gain popularity as renewable energy sources become increasingly cost-competitive against fossil fuels. Increased investment in transmission and distribu...

Frost & Sullivan’s Transformational Health team provides critical insights into the Asian specialty generics market with this research service, highlighting growth opportunities, selected countries’ biopharmaceutical environment, and significant R&D, regulatory, and infrastructure reforms influencing its growth. The report examines similarities...