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08 Nov 2021  |  Europe

European Customer Experience Outsourcing Growth Opportunities

AI and Digital Technologies Drive Transformational Growth

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

USD 4,950.00
25 Oct 2021  |  North America

Managed and Professional Security Services Market in the Americas, Forecast 2025

IT/OT Convergence, XDR, and Expansion to LATAM to Generate Market Growth

Cyberattacks and data breaches increasingly appear in the news. The recent compromises of SolarWinds, Colonial Pipeline, and JBS did not only draw the attention of cybersecurity professionals but raised concerns among policymakers and the business community. The common thread in these attacks is a high degree of sophistication. Most organizations...

USD 4,950.00
24 Sep 2021  |  North America

Acquisitions, Vertical Focus, and New Technologies Drive Highly Competitive North American Mobile Field Service Management (FSM) Market

Changing Workforce and Demanding Customers Help Power New Growth Opportunities

North American businesses rank mobile field service automation as one of their top areas of enterprise digital solution investment.* Each year, Frost & Sullivan examines this particular solution category in the context of the North American market. For the purposes of this 2021 study, mobile field service management (FSM) applications are defined a...

USD 4,950.00
22 Sep 2021  |  Latin America

Growth Opportunities in the Global Webinars and Virtual Events Market

Travel Restrictions and Remote Work Unlock New Growth Potential for Digital-First Engagement

In 2020, remote work and social distancing norms drove millions of businesses to cancel their brick-and-mortar events and shift to webinars and virtual events as an alternative to connect with distributed audiences. Driven by the long term, sustainable impact of distributed and hybrid work and adoption of digital channels, webinars and virtual eve...

USD 4,950.00
17 Sep 2021  |  Latin America

Latin America in the Post-pandemic World

IT/Telecom Buyers’ Perspective On Communications and Collaboration Investment Priorities

This study provides the data collected through an online survey of 468 IT and telecom decision-makers across several customer size segments and diverse industries in Latin America. The survey was conducted during November and December of 2020. Respondents were qualified as follows: • IT/telecom decision-maker in organizations with 10+ emp...

USD 4,950.00
16 Sep 2021  |  Global

Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic

Acceleration in Cloud and Self-Service Solutions Pave the Way to Delivering Excellent CX

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

USD 4,950.00
03 Sep 2021  |  Asia Pacific

Singapore Data Center Colocation Services Growth Opportunities

Hyperscale Demand Will Drive the Growth Pipeline for the Data Center Colocation Market

Singapore is a leading data center colocation services market in the Asia-Pacific region. With increasing digital transformation, favorable government policies, and a business-friendly market, the market is expected to maintain robust growth. Enterprises are shifting their focus toward disruptive technologies and 5G implementations to boost colocat...

USD 4,950.00
25 Aug 2021  |  

Asia-Pacific Managed Security Services Growth Opportunities

An Evolving Threat Landscape and the Emergence of a Hybrid Technology Infrastructure to Drive the Future Growth Potential of Managed Security Services

This study assesses the Asia-Pacific managed security service (MSS) market from 2020 to 2025. Managed security services are provided by the managed security service provider(s) (MSSPs) to manage and monitor the security posture of their customers IT infrastructure. By availing of these services, client organizations are often able to reduce expendi...

USD 4,950.00
25 Aug 2021  |  Asia Pacific

State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments

During the Pandemic, Companies Have Become Increasingly Dependent on the Cloud to Deliver CX, and this Trend is Likely to Gain Further Momentum

The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine adm...

USD 4,950.00
24 Aug 2021  |  Global

DDoS Mitigation Vendors Enhance Capabilities to Meet Growing Complexity of DDoS Attacks

Analytics, AI and ML Power the Next Generation of DDoS Mitigation Solutions

As part of Frost & Sullivan’s ongoing research on Cybersecurity, we conducted a deep-dive into the Global DDoS Mitigation market. Distributed Denial of Service (DDoS), among the most common hacker attacks, overwhelms network hosts with invalid requests from 'distributed’ sources, leading to legitimate requests being lost or ignored in the ensui...

USD 4,950.00

Showing 1-10 of 41