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28 Oct 2014  |  Asia Pacific
The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused
This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...
10 Oct 2014  |  Global
Does Your Green Footprint Strategy Leverage Emerging Market Potential?
Information technology and service provider companies are turning to renewable energy to meet sustainability goals because of high energy consumption and excessive emissions from data centers. Companies are investing in on-site renewable energy projects or partnering with utility companies to expand their green footprint. This study establishes tha...
25 Jul 2013  |  Asia Pacific
Growth Stumbles as Global Economic Uncertainty Prevails
This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...