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16 Sep 2015  |  Asia Pacific
Omni-channel Integration Consolidates Communication Platforms
Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing...
28 Oct 2014  |  Asia Pacific
The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused
This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...
10 Oct 2014  |  Global
Does Your Green Footprint Strategy Leverage Emerging Market Potential?
Information technology and service provider companies are turning to renewable energy to meet sustainability goals because of high energy consumption and excessive emissions from data centers. Companies are investing in on-site renewable energy projects or partnering with utility companies to expand their green footprint. This study establishes tha...