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20 Nov 2017  |  North America

Internet of Things (IoT) Solutions for the US Manufacturing Sector, Forecast to 2023

Opportunities from Facilities to Supply Chain Management and Post-implementation System Support across Discrete and Process Industries

The US manufacturing sector continues to face a challenging operating environment due to consistent competitive pressures from both domestic and offshore sources, volatility in labor and material costs, and changing environmental regulations. An increasing number of manufacturing organizations are turning to advanced operational technology (OT) as ...

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26 Oct 2017  |  North America

Mobile Workforce Apps in North America

Selling Worker Mobility Solutions to Very Small, Small, and Mid-Sized Businesses

This study examines the North American SMB (small and mid-sized business) and VSB (very small business) markets for mobile workforce applications. It also discusses optimal strategies for addressing the unique needs of these two segments. Mobile workforce applications are software solutions that allow remote and mobile employees real-time access to...

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25 Oct 2017  |  North America

ICS Cybersecurity Market Watch—Key Market Needs and Solution Providers in the ICS Landscape, 2017

Increasing Cybersecurity Threats Attract New Vendors and Drive Growth

The increased proliferation of hyper connectivity exposes industrial control system (ICS) endpoints to new cybersecurity threats. According to the Industrial Control Systems Cyber Emergency Response Team (ICS-CERT), ICS attacks have increased substantially in the United States between 2010 and 2016 (ICS-CERT Year in Review 2016 report). While both ...

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13 Oct 2017  |  North America

An End User Perspective on Navigating Digital Transformation in IT and Communications, Global, 2017

Gain a Competitive Advantage Using these Insights from IT Buyers Across Verticals and Regions

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the IT and Communications industry, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichann...

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18 Sep 2017  |  North America

Wireless Carrier Strategies and Growth Opportunities in Mobile Business-to-Employee (B2E) Apps

Navigating An Intensifying Mobile Worker Apps Market

In North America, wireless carriers continue to act as a major channel for promoting and reselling mobile business-to-employee (B2E) software applications. In fact, these mobile B2E apps have evolved to become a key strategic offering in wireless carrier portfolios. Carriers assume that the sale of these mobile worker apps will open up increased op...

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05 Sep 2017  |  North America

Analytics Ensure UC Performance, Adoption and ROI

Evolving Focus from Maintenance to Business Outcomes

As organizations strive to further reduce costs and increase productivity, they are seeking to expand their UC deployments to more sites, more users and are implementing additional applications to their workforce. In efforts to encourage more holistic end-to-end deployments, leading UC solution providers are evangelizing the positive impact UC has ...

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24 Aug 2017  |  North America

Customer Experience (CX)-Focused Contact Center Routing in North America, 2017

Evolving Customer Requirements, New Technologies, Changing Markets Drive Change

Customers have higher excellent CX expectations. They seek personalized short or no wait interactions with highly trained agents who are suited to serve their unique needs. Customers expect companies to understand the full context of their communications histories. They do not want to repeat information when switching channels, resuming conversat...

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24 Aug 2017  |  North America

North American Customer Relationship Management (CRM) Developments to 2022

Omnichannel Customer Experience (CX), Artificial Intelligence (AI), and the Internet of Things (IoT) Creating Opportunities

Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, today’s customers are more anxious and demanding o...

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18 Aug 2017  |  North America

Critical and Actionable Customer Experience (CX) Trends, 2017 Part 2

Key Developments to Drive Growth-Enabling Strategies and Tactics

In a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...

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07 Aug 2017  |  North America

The Business Benefits of Using a Hybrid DIY CDN Approach for Content Delivery

Hybrid CDNs Allow Companies to Address Content Delivery Challenges on a Global Scale

Companies are starting to shift to hybrid content delivery network (CDN) usage to address the lack of control over content delivery when and where it is most critical for customers. The hybrid CDN approach enables business advantages that ultimately boil down to optimizing performance within a content delivery ecosystem, which companies can create,...

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