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23 Dec 2021  |  Asia Pacific

Evolution of Omnichannel Customer Engagement

Digitalization Accelerates in an Omnichannel World – A Perspective on Asia-Pacific Region

2020 created a perfect storm of challenges for the contact center industry. Organizations struggled to deliver on products and services since the COVID-19 pandemic broke out. During this uncertain time, it was even more important to listen and engage with customers and ensure the delivery of continued experiences. To address this, organizations had...

USD 2,450.00
23 Dec 2021  |  Asia Pacific

Asia-Pacific Cloud Contact Center Solutions Tracker, 2021

Future Growth Potential of Cloud Migration due to the Need for Hybrid Delivery, Enhanced Omnichannel Capabilities, Optimized Resou

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

USD 15,000.00
15 Dec 2021  |  Asia Pacific

APAC Contact Center Applications Tracker, 2021

Digital, Omnichannel, Cloud Applications Drive Growth of Contact Center Solutions in APAC

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

USD 15,000.00
15 Dec 2021  |  Asia Pacific

Frost Radar™: Asia-Pacific Business Process Management Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...

USD 4,950.00
17 Nov 2021  |  Asia Pacific

Asia-Pacific Customer Experience Outsourcing Services Market, Growth Forecast to 2027

Digitalization and Rightshoring Drive Renewed Growth for Customer Experience Outsourcing Services

The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...

USD 15,000.00
16 Nov 2021  |  Asia Pacific

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COV...

USD 4,950.00
15 Nov 2021  |  Asia Pacific

Asia-Pacific Network Security Market Tracker, Q2 2021

Integrated Cybersecurity Platform Approach Continues to Drive the Asia-Pacific Network Security Market

The APAC network security market continues to witness a healthy YoY growth of 16.7% in Q2 2021, driven by the strong growth of firewall segment. The firewall segment remained as the biggest technology segment and it registered a strong double-digit year-on-year growth rate of 19.8% in Q2 2021. The SSL VPN segment registered a declining YoY growt...

USD 1,500.00
09 Nov 2021  |  Asia Pacific

Australian Data Center Colocation Services Growth Opportunities

Hyperscale Demand to Drive the Growth Pipeline for Data Center Colocation

Australia is one of the key data center colocation service markets in the Asia-Pacific region. Driven by the accelerated deployment of digital transformation initiatives, government support, the growing requirement to process enterprise data, and the adoption of disruptive technologies, the demand for data center services is expected to continu...

USD 2,450.00
21 Oct 2021  |  Asia Pacific

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant...

USD 4,950.00
30 Sep 2021  |  Asia Pacific

Frost Radar™: Asia-Pacific Secure Web Gateway Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Secure web gateway (SWG) vendors had a big year in 2020. The largest and most sophisticated of them pro-actively enhanced their portfolios with a range of new features and capabilities, most notably isolation technology, cloud access security broker (CASB), and data loss prevention (DLP). The COVID-19 pandemic has drastically shifted the work e...

USD 4,950.00

Showing 1-10 of 163