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06 Dec 2021  |  North America
Growth Opportunities Rise in the Dynamic North American Retail Market
The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...
05 Oct 2021  |  North America
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
02 Sep 2021  |  North America
IT Resource Optimization, Centralized Network Management, and Improved Cloud Connectivity Drive Growing SD-WAN Adoption
The Software-defined Wide Area Network (SD-WAN) has advanced to the growth stage from an early growth phase of the product lifecycle. In Frost & Sullivans 2018 survey, we found that enterprises were aware of the benefits of SD-WAN and prepared for its deployment. Since then, enterprise decision-makers have focused on upgrading network capabilities ...
20 Aug 2021  |  North America
Voice of Customer Study to Assess the Interest and Potential for the In-car Marketplace and Features on Demand
This study seeks to evaluate the current usage of the in-car marketplace and features on demand (FoD) services such as navigation and location-based features, integration and productivity, driving convenience solutions, remote services and maintenance, in-car personalization, entertainment, and performance and driving services in the United States....
26 Mar 2021  |  North America
An End-user Perspective on Laboratory Spending Reveals Modest 2021 Budget Increases Following Healthier 2020 Spending
Readers of one of Frost & Sullivans media partners were invited to participate in an online survey in September 2020 that centered on the state of their laboratories in 2020 and their expectations for 2021. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. Where applicable, the study presents year-over-y...
29 Jan 2020  |  North America
Flexible Access to Telematics Services will be the Preferred Subscription Model in Future
This study seeks to evaluate the current usage of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services in the United States. It also focusses on customer analysis bifurcation by vehicle segment, brand, and customer preference. The study seeks to high...
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