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25 Oct 2013  |  North America
Positioned for Growth in a Time of Uncertainty
Managed Security Service Providers (MSSPs) monitor clients' IT infrastructure from the vendors' security operating centers (SOCs) to respond to anomalies and threats to data and communications. Customers are attracted to MSSPs because the MSSP maintains a deeper expertise in security and the outsourcing of non-core business functions increases orga...
24 Oct 2013  |  Europe
Business Intelligence and Analytics to become the Top Investment Area for Energy Companies
Utilities have always dealt with data management, but the volume and velocity of data in a smart grid is something that they are not prepared for. Utilities do not know where to start with big data development. They have neither the requisite skills nor vision. First movers often search for help from ICT vendors, especially analytics software provi...
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22 Oct 2013  |  Europe
Analytics Leads the Way for Growth in a Challenging Market
This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product...
18 Oct 2013  |  Global
Using ICT Innovation to Meet Business Challenges and Gain Competitive Advantage
Oil and gas companies must take advantage of ICT innovations to meet their business challenges and gain competitive advantage. This study analyses the role of ICT innovation in the global oil and gas industry. The study will specifically look at 4 key ICT trend: M2M communications, big data, anywhere anytime collaboration, and network and infrastru...
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17 Oct 2013  |  North America
Changing the Face of Self-Service
The focus of this Market Insight is the use of speech or text-driven agents as a supplement to or replacement for live agents in the contact center. Interactive Voice Response systems (IVR) and other self-service channels have been used to offload more expensive agents in the contact center for decades. More recently, Virtual Agents automated, ...
16 Oct 2013  |  Europe
Robust Growth Despite Challenging Economic Conditions
This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) region. Hosted solutions include public cloud services and dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent pe...
15 Oct 2013  |  Asia Pacific
Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers
This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors an...
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03 Oct 2013  |  Asia Pacific
Opportunities and Challenges for Check Point in the Security Market
Check Point Software Technologies held its annual Check Point Experience 2013 Summit in Sydney, Australia on the 6th and 7th of August, 2013. By announcing a slew of security solutions and services, Check Point continued to show its strong ambition in leading the security market. It is believed the vendor is able to tap some new segments in the sec...
03 Oct 2013  |  Europe
01 Oct 2013  |  Europe
The Drive Towards a Connected Society Begins with Next Generation Communications Network Rollout
This quantitative research service estimates the ICT spending by 14 industries in 26 European countries. This analysis provides a holistic top down view on which industries already have a high ICT spending pattern, which countries have the highest ICT spending, and which industries are prepared for smart transformation towards a connected society. ...