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01 Oct 2013  |  Europe

Analysis of the EMEA Managed Security Services Market

Protection and Risk Mitigation from Targeted Cyber Attacks is Driving Market Growth

The managed security services market continues to experience double-digit growth rates and is expected to maintain its momentum for the next five years. The increasing sophistication of targeted attacks, limited IT budgets, and the rising complexity around regulatory compliance are all factors driving the growth of managed security services. Frost ...

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01 Oct 2013  |  North America

Integrating Social Media into CRM

Strategies and Tactics for Incorporating Social Comments and Influence into Customer Value

The growth of social media is shaking up corporate customer relationship management (CRM) strategies. It is prompting firms to reconsider the customer referral value component in customer value as it allows customers to expand their social networks beyond their immediate circles of family, friends, colleagues, neighbors, and acquaintances. Compani...

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30 Sep 2013  |  Europe

Battle of the Platforms in European Smart Energy

The Role of ICT Solutions at the Household Level

This analysis investigates why the platform in the home is an important step to win in the smart home opportunity. It also highlights the opportunities for IT and Communications Technologies (ICT) industry as the smart home market evolves to fit in a connected world future. Frost & Sullivan believes that transformation in the energy industry will...

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26 Sep 2013  |  North America

North America Contact Center Systems Market

Omni-channel Strategies Continue to Drive Investment in Contact Center Systems

This market analysis research provides market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry verti...

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26 Sep 2013  |  North America

North America Hosted Contact Center Market

Exceeding On-premises Product Sales for the First Time

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study als...

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24 Sep 2013  |  Europe

Cloud in European Vertical Markets

Expected Evolution of Cloud Adoption in the Retail, Manufacturing, and Energy/Utilities Sectors

Globally, enterprises are moving their IT infrastructure to the cloud, aiming to benefit from advantages of scalability and cost. However, the rate of adoption of cloud is varied with some sectors quick to implement the cloud and others choosing a more gradual approach. In this study, Frost & Sullivan discusses the pace of cloud adoption in 3 secto...

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23 Sep 2013  |  Latin America

Latin American Contact Center Systems Market 2013

Mexican Market and Analytics Excel Despite a Challenging Year

This study analyzes the contact center systems market of the Latin America region in 2013. The forecast period is 20132019, with 2012 as the base year. Market drivers, restraints, and trends are presented within this work. Frost & Sullivans investigation also includes a competitive analysis and market share discussions of the main industry compan...

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23 Sep 2013  |  Latin America

Sao Paulo AWS Summit 2013

AWS Event Analysis

This study details the main highlights of the São Paulo AWS Summit 2013 that was held July 30 and attended by nearly 3,000 people. Topics include new services, success stories, and key takeaways. The AWS Marketplace and its services are highlighted, as well as two products, Glacier and Trusted Advisor. Three case studies are also presented. The co...

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06 Sep 2013  |  South Asia, Middle East & North Africa

State of Cloud Computing Security in the UAE

IT Spending Habits and Future Outlook of Cloud Customers in the UAE

This study provides an overview of the cloud security market in the UAE. Besides the cloud security market, it also assesses the cloud market in general. The study looks at the main challenges, drivers and restraints for this market. It estimates market size and growth rate and provides overviews of key market participants. The key strength of the ...

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03 Sep 2013  |  North America

Moving Up and Across the Value Chain: A Key Strategy for Customer Care BPO Survival

Moving Up and Across the Value Chain

This Market Insight examines current trends and highlights a number of robust, differentiated BPO service solutions. In todays environment, customer care providers continue to focus on areas where they can add business value while achieving significant cost savings. After all, cutting cost means freeing up cash for clients; cementing the business ...

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Showing 31-40 of 149