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19 Dec 2013  |  Global

Global RollupContact Center Systems Markets

Analytics Leads the Way for Growth in a Mature Market

This market analysis research provides market sizing and forecasts for premises-based contact centre systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segme...

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