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23 Apr 2013  |  Latin America

The Convergence of Unified Communications and Collaboration

Are All-in-one Solutions the Key to Winning the Game?

For a long time, unified communications and collaboration (UCC) has been revolutionizing the way enterprises communicate through the convergence of voice, text, and system platforms. Nevertheless, the UCC value proposition is still not well perceived by its market. This market insight research service examines trends in the UCC market, considering ...

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08 Apr 2013  |  Latin America

Brazilian IT Spending TrendsTelecommunication

Trends and Opportunities for IT in Telecommunication

The objective of this study is to provide an overview of the Brazilian telecommunication market and explore the current scenario, main drivers and restraints, size, and potential growth in order to analyze recent efforts of telecom companies to incorporate new IT services to their portfolios. This study discusses the major industry and market dynam...

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28 Feb 2013  |  Latin America

Status of Hosted IP Telephony and Unified Communications Solutions in Latin America

Models and Alliances to Capitalize on Opportunities

This Market Insight is an in-depth qualitative research analysis of hosted IP telephony and unified communications services in Latin America at the end of the year 2012. The study gives a market overview of trends, drivers and restraints, key players in the value chain, offer and demand analysis, go-to-market models, technology and convergence cons...

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22 Feb 2013  |  Latin America

Analysis of the Andean Region Wind Turbine Market

Focus Shifts from Hydrocarbons to Wind Harnessing Technologies

This research service covers the Andean wind turbine market, providing recent developments in this nascent market. The Andean region shows attractive opportunities for investment in high and low winds, especially because of the increasing energy needs of Colombia, Peru, and Ecuador, where isolated markets abound. Isolated markets will boost distrib...

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22 Feb 2013  |  Latin America

Brazilian IT Spending Trends - Finance

Technologies and Trends in the Financial Market

The objective of this study is to provide an overview of the Brazilian financial market and analysis that focuses on the use of technologies that enhance customer experiences and increase operational efficiency. This research analyzes the scenario of the Brazilian financial market as well as the main drivers and restraints. It also covers the effor...

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13 Feb 2013  |  Latin America

The Hosted Contact Center Applications Market in Latin America

The Key to Increasing Business Productivity Fast and Easy

Latin American contact centers are supported by premises-based contact center applications; nevertheless, hosted services are emerging as an alternative solution. These services are owned and operated by third-party providers. This market insight analyzes the current hosted contact center applications market in Latin America. It examines key main d...

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07 Feb 2013  |  Latin America

Brazilian IT Spending TrendsRetail

How Technology is Redesigning the Retail Industry

This study aims at providing an overview of the Brazilian retail market, focusing on IT providers standpoint. It outlines the main retail market drivers and restraints as well as provides an overview of the main technologies deployed in this industry. Moreover, this market insight analyzes IT vendor offerings for the retail market by providing key...

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05 Feb 2013  |  Latin America

Customer Service Experience Benchmarks in Latin America

How Social Media Is Changing The Game and What Companies Can Do to be Prepared

The use of social media to improve customer service is growing in Latin America. Indeed, both international and Latin American companies are extending their social media strategies. Today, many Latin American companies are setting the bar in social media best practices, receiving international recognition and accolades. This Market Insight research...

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21 Jan 2013  |  Latin America

Latin American Satellite Services Markets 2012

Pay TV, VSATs, and Broadband Drive Demand for Increased Capacity

This research service offers insight into the dynamic Latin American satellite services market, which will go through significant changes in the forecast period (2012 to 2017). The main drivers for satellite capacity in the region are discussed, along with the areas that offer the best opportunities for fixed-satellite operators in this market. The...

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07 Jan 2013  |  Latin America

2012 Overview of Latin American Smartphone Market

Smartphone Use Is Increasing in Latin America

This research service provides an overview of the Latin American smartphone markets from the standpoint of IT and telecommunications providers. The countries discussed include Argentina, Brazil, Chile, Colombia, Mexico, and Venezuela. Topics include market drivers and restraints and shipment forecasts to 2017. Moreover, this market insight highligh...

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Showing 11-20 of 20