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23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

USD 12,500.00

USD 9,375.00 save 25 %

10 Dec 2014  |  North America

2014 North America Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider for Your Contact Center

The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations an...

USD 10,000.00

USD 7,500.00 save 25 %

20 Nov 2014  |  South Asia, Middle East & North Africa

The Managed Security Services (MSS) Market in the Gulf Cooperation Council (GCC) Countries

Hosted MSS and Cloud Services To Witness Strong Growth

The research service discusses the managed security services (MSS) market in the Gulf Cooperation Council (GCC) countries. The current market size has been discussed and forecasts have been provided for the total market and for individual countries. The study covers the impact of new technologies such as cloud computing, vitalization, and other key...

USD 10,000.00

USD 7,500.00 save 25 %

10 Nov 2014  |  North America

2014 North American Contact Center Systems Buyer's Guide

Forging Partnerships Determines the Customer Experience

Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...

USD 10,000.00

USD 7,500.00 save 25 %

15 Oct 2014  |  North America

Customer Engagement in Government and Education in Europe and North America

The Current and Future Government and Education Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

USD 12,500.00

USD 9,375.00 save 25 %

10 Oct 2014  |  North America

Customer Engagement in Healthcare in Europe and North America

Healthcare Vertical

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Communications in Europe and North America

The Current and Future Communications Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Financial Services in Europe and North America

The Current and Future Financial Services Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Manufacturing in Europe and North America

The Current and Future Manufacturing Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the manufacturing vertical. Email accounts for the highest share of customer interactions, ahead of LiveAgent voice, especially in Europe. More customer interactio...

USD 12,500.00

USD 9,375.00 save 25 %

02 Jul 2014  |  Global

2014 Global Smart Card Forecaster

The Banking and Payment Market Will Continue Driving Growth

The increasing demand for EMV-compliant cards continues to be a major driver for the smart card industry. The migration to the EMV standard in China, and soon in the United States, will provide an opportunity for smart card vendors to compensate the  low revenue growth rate of the SIM card market. The government and ID and transportation markets a...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 1-10 of 24