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25 Feb 2014  |  Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Improving Business Productivity Quickly and at a Lower Cost

In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when comp...

USD 2,450.00

USD 1,837.50 save 25 %

17 Jan 2014  |  Latin America

Insights into Big Data and Analytics in Brazil

From a Nascent Market in 2013 to a Billion Dollar Industry in 2018

Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...

USD 2,450.00

USD 1,837.50 save 25 %

2 Item(s)