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23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

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22 Dec 2014  |  North America

Analysis of the Global Network Access Control (NAC) Market

More than just NAC

In 2013, network access control (NAC) entered a hot market stage. Frost & Sullivan estimates that NAC global revenues grew 40.5% year-over-year. Continuing strong demand for NAC functionality is expected over the next five years. The primary reason is that NAC is an essential last line of defense against cyber-attackers that see network-connectin...

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This weeks SPIE examines the conundrum tied to the blurring of O&M functions, with a specific focus on Financial Assurance. One supplierTEOCOis bridging the gap between Operations functions, particularly traditional engineering planning and network optimization, and the business-defining Monetization functions of revenue generation, customer exp...

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In this report, Stratecast identifies a range of non-cloud software delivery models, examining how responsibilities are split between the provider and the customer. We take a closer look at Managed Application Services, which provides the best opportunity for software and managed service providers to lighten the customer burden for essential non-Sa...

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17 Dec 2014  |  South Asia, Middle East & North Africa

Omnichannel Customer Interaction Solutions in India

Seamless Interactive Experience Leading to Customer Retention

Maintaining global competitiveness is a complex pursuit for enterprises across industry verticals. Intensifying competition in the business-to-consumer space, with decreasing customer loyalty and higher customer expectations, is proving to be a challenge for product and service providers. This market insight examines the emerging trends in the omni...

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In 3Q 2014, North American providers of prepaid and postpaid residential wireless services added subscribers and revenues. The total number of subscribers approached 355 million, and revenues topped $63 billion.

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16 Dec 2014  |  Global

Connected Industries Insight SeriesICT Opportunities in the Global Connected Car Market

Emerging Opportunities for ICT Providers in the Automotive Industry

The connected car market is accelerating globally, driven by several trends such as telematics, navigation, and smartphone integration. This growing market has strong technological implications for various stakeholders in the information and communication technologies (ICT) industry. This research service provides an insight into the global connect...

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16 Dec 2014  |  Latin America

Update on the Contact Center Outsourcing Markets in Latin America, 2014

Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Lati...

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In this SPIE, Stratecast describes how AWS is breaking the cloud not secure enough adoption barrier and, in the process, injecting innovation into the competitive dynamics of the security market.

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11 Dec 2014  |  North America

North American Broadband Tracker: Third Quarter 2014

 

The total number of North American residential broadband subscribers grew by 330,000 in 3Q 2014, to a total of nearly 104.7 million. Compared to 3Q 2013, total subscriber numbers increased by 3.9% in the US, and by 3.5% in Canada.

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