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28 Oct 2014  |  Europe

Dynamic Open Data

The Tidal Flow of Europe's Real-time Cities

In the connected age, the flow of data through cities is becoming a key contributor to global competitiveness. European cities are taking advantage of public funds to experiment with open access to data and to assess the monetization potential for selected sources. Although estimating the full value of data in the public sector is difficult, govern...

USD 1,500.00

USD 1,125.00 save 25 %

28 Oct 2014  |  Asia Pacific

Asia-Pacific Contact Center Applications Market, 2013

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused

This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...

USD 25,000.00

USD 18,750.00 save 25 %

27 Oct 2014  |  Latin America

Hot TopicRetail IT Trends in Brazil

How Technology Impacts the Retail Sector in the Customer Era

In this Hot Topic, Frost & Sullivan identifies key areas across the retail sector where the benefits of technology are most acutely felt. It analyzes the key drivers and restraints for technology adoption by retailers and identifies major IT trends in the sector in Brazil, such as online commerce, social networks, RFID, analytics and omni channel i...

USD 1,500.00

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This Stratecast report will explore some troubling impacts of the failure of financial services organizations to achieve effective data governance; and will provide insights on technologies and business approaches that can help them change their fortunes by harnessing the power of Big Data.

USD 2,450.00

USD 1,837.50 save 25 %

21 Oct 2014  |  North America

Big Data & Analytics Vendor Directory - 2014

 

The Directory includes more than 300 vendors offering products that range from core database technologies and general-purpose analytic software platforms, to specialized application software targeting narrow technical niches and specific industries. Vendors are organized into 18 solution types that are grouped into the five broad categories.

USD 4,950.00

USD 3,712.50 save 25 %

17 Oct 2014  |  North America

Network Security Automation: Making Data Actionable

 

In this SPIE, we examine the environmental factors creating the need for automation within our network security environments. The necessary steps to get to automation are discussedsteps that we refer to as the network security manageability tool evolution. Finally, we discuss automation, and provide an example of a company taking an innovative app...

USD 3,000.00

USD 2,250.00 save 25 %

Networking provider Cisco launched a new next generation firewall (NGFW) product on 16 September 2014, as part of its portfolio of Adaptive Security Appliance (ASA) firewalls. The release marks an interesting development in a market where the convergence of NGFW and intrusion prevention systems (IPS) is gathering momentum

USD 500.00

USD 375.00 save 25 %

15 Oct 2014  |  North America

Customer Engagement in Government and Education in Europe and North America

The Current and Future Government and Education Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

USD 12,500.00

USD 9,375.00 save 25 %

10 Oct 2014  |  North America

Customer Engagement in Healthcare in Europe and North America

Healthcare Vertical

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

USD 12,500.00

USD 9,375.00 save 25 %

This SPIE, driven by questions from Stratecast clients, provides some insights into the sales channels in use currently, and provides some guidance on how such channels might evolve so as to increase their efficacy. It should be of interest to marketing and sales organizations within the carriers.

USD 2,450.00

USD 1,837.50 save 25 %

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