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31 Dec 2014  |  North America
Automated Pipeline Interventions to Ensure Preventive Maintenance
This Micro Boom evaluates short term (20142016) opportunities across the midstream oil and gas value chain in North America (i.e., Canada and the United States) organized by business, growth, and profit opportunities. Key focal points of the research include investment climate for transportation and storage infrastructure and its impact for automa...
29 Dec 2014  |  Asia Pacific
Increased Number of Volumetric and Sophisticated DDoS Attacks Drive the Market
The Distributed Denial of Service (DDoS) protection solution market continued to gain greater traction among organizations in Asia-Pacific (APAC) during 2013, as it experienced a strong growth of 28.6% on a year-on-year (YoY) basis. Increased number of DDoS attacks on government agencies and organizations across countries in APAC, during 2013, resu...
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23 Dec 2014  |  North America
The Current and Future Retail and Consumer Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...
27 Nov 2014  |  Asia Pacific
Unified Communications as a Service Disrupts the Market
This Asia-Pacific enterprise telephony market tracker analyzes trends, vendor-market performance, vertical and horizontal market splits, go-to-market strategies, and important customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless private branch exchange (WPBX), and Internet Protocol (IP) PBX...
20 Oct 2014  |  North America
Balancing the Food Equation through Innovative Strategies and State of the Art Technologies
Dynamic variations in food preferences, convenience, food safety and security issues, and costs are defining customer requirements in the North American food and beverage (F&B) market. These requirements are evolving processing, production, packaging, and supply chain models for the F&B manufacturers, enabling market disruptions that include improv...
15 Oct 2014  |  North America
The Current and Future Government and Education Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...
10 Oct 2014  |  North America
The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...
03 Oct 2014  |  Asia Pacific
Rapidly Changing Application Architecture and Business Environment Drives the Market
The Asia-Pacific Application Performance Management (APM) market continued to maintain its high growth momentum in 2013, with overall revenues registering $379.9 million, as growing enterprises in the region realized the importance of reliable and high-performing applications in the enterprise business environment. The on-premises APM segment cont...
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17 Sep 2014  |  Asia Pacific
Cloud UC Services Will Drive the Market
This research service analyzes the Asia-Pacific unified communication-as-a-service market for 2013. It examines the drivers and restraints for growth, pricing, and technology trends. Hosted/cloud services and managed services in telephony, UC, collaboration, and contact center solutions are covered. The study also forecasts the market revenue for t...
09 Sep 2014  |  Global
Regional Trends Stimulate Growth, with Sustainable Profits from Installed Base-related Services
The pressing need to replicate manufacturing plants and facilities across global locations and the requirements to minimize costs associated with the downtime of production operations has resulted in end users looking for cost-effective, off-the-self manufacturing execution systems (MES) that are equipped to tackle complex environments and increase...