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29 Dec 2014  |  Asia Pacific
Increased Number of Volumetric and Sophisticated DDoS Attacks Drive the Market
The Distributed Denial of Service (DDoS) protection solution market continued to gain greater traction among organizations in Asia-Pacific (APAC) during 2013, as it experienced a strong growth of 28.6% on a year-on-year (YoY) basis. Increased number of DDoS attacks on government agencies and organizations across countries in APAC, during 2013, resu...
USD 10,125.00 save 25 %
23 Dec 2014  |  North America
The Current and Future Retail and Consumer Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...
28 Oct 2014  |  Asia Pacific
The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused
This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...
USD 18,750.00 save 25 %
15 Oct 2014  |  North America
The Current and Future Government and Education Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...
10 Oct 2014  |  North America
The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...
03 Oct 2014  |  Asia Pacific
Rapidly Changing Application Architecture and Business Environment Drives the Market
The Asia-Pacific Application Performance Management (APM) market continued to maintain its high growth momentum in 2013, with overall revenues registering $379.9 million, as growing enterprises in the region realized the importance of reliable and high-performing applications in the enterprise business environment. The on-premises APM segment cont...
USD 12,000.00 save 25 %
23 Sep 2014  |  Asia Pacific
Connecting Billions of Devices by 2020
The Internet of Things (IoT) market is expected to be one of the fastest-growing segments in the technology industry in Asia-Pacific. Total Asia-Pacific IoT spending is forecast to be $9.96 billion in 2014, at a CAGR of 34.1%, reaching $57.96 billion by 2020. More than 80 billion devices are expected to be connected to the Internet by 2020. This re...
USD 15,000.00 save 25 %
04 Sep 2014  |  Asia Pacific
Lack of Technology Development Hindering the Market Growth
The spending sentiments on content security solutions in Asia-Pacific remained steady in 2013, posting a YoY growth of 10.7%. Businesses continued to put a high priority on content security solutions, as both e-mail and Web have become the backbone of communications in enterprises business operational setup nowadays. The stable growth in the marke...
USD 13,125.00 save 25 %
04 Aug 2014  |  North America
The Current and Future Communications Vertical
The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...
04 Aug 2014  |  North America
The Current and Future Financial Services Vertical
The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...