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31 Dec 2014  |  North America

US DoD Unmanned Aerial System Market

A Market in Transition from New System Procurement to Supporting and Upgrading Existing Systems

The Department of Defense (DoD) unmanned aerial systems (UAS) market is currently transitioning from procurement of new systems to providing support and upgrades for existing systems. There will be few new start programs over the next decade, creating intense competition for them between the top UAS companies in the market. This research service is...

USD 6,950.00

USD 5,212.50 save 25 %

30 Dec 2014  |  North America

2015 Global Laboratory Products Purchasing Trends

End-user Perspective

Readers of the Lab Manager Magazine were invited to participate in an online survey in September 2014. To qualify for survey participation, readers were required to play a role in their laboratory’s purchasing process, be familiar with their laboratories’ product budgets, and represent a laboratory that either uses or plans to use products in o...

USD 6,950.00

USD 5,212.50 save 25 %

23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

USD 12,500.00

USD 9,375.00 save 25 %

10 Dec 2014  |  North America

2014 North America Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider for Your Contact Center

The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations an...

USD 10,000.00

USD 7,500.00 save 25 %

25 Nov 2014  |  North America

2015 North America Video Conferencing Services Buyers Guide

What Decision Makers Should Know about Top Providers

The dynamic video conferencing services market is experiencing rapid growth. However, the increasing variety of solutions and providers leaves prospective customers and partners with a lot of investigating to do. This study profiles a range of leading providers in North America. It contains a template of information that customers and partners shou...

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10 Nov 2014  |  North America

2014 North American Contact Center Systems Buyer's Guide

Forging Partnerships Determines the Customer Experience

Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...

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USD 7,500.00 save 25 %

28 Oct 2014  |  North America

Latin American Data Communications Services Market

Dissemination of Business Applications Drives Adoption

This research provides an analysis of the data communication services markets in Latin America, covering six main countries: Argentina, Brazil, Chile, Colombia, Mexico, and Venezuela. An analysis of the market size, drivers and restraints, market forecasts, and competitive analysis is provided. The study examines the status of the industry in 2013,...

USD 6,950.00

USD 5,212.50 save 25 %

27 Oct 2014  |  North America

Mobility and Its Impact on Industrial Environments

Domestic Growth and Demand for Process Innovation in NA Stimulates Growth of Mobility Market

This Micro Boom study focuses on the emerging and growing impact of mobility in industrial environments. Integration and constant development of the networking, processing, and software application technologies is crucial for growth of the industrial smart devices market. The study analyzes how the growth of embedded modules will drive the smart mo...

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USD 7,500.00 save 25 %

15 Oct 2014  |  North America

Customer Engagement in Government and Education in Europe and North America

The Current and Future Government and Education Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

USD 12,500.00

USD 9,375.00 save 25 %

10 Oct 2014  |  North America

Customer Engagement in Healthcare in Europe and North America

Healthcare Vertical

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

USD 12,500.00

USD 9,375.00 save 25 %

Showing 1-10 of 38