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30 Nov 2015  |  North America

Mobile Supply Chain Management Solutions Market Insight

2015 Feedback from North American Businesses

This market insight summarizes and analyzes survey respondents' preferences and plans regarding mobilized supply chain management (MSCM) offerings. The Frost & Sullivan survey was conducted in mid-2015 and asked mobile and wireless decision-makers in the U.S. and Canadian companies about their MSCM deployment plans and barriers to adoption. Current...

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04 Nov 2015  |  North America

Hot TopicIT Trends in the Brazilian and Mexican Automotive Sector

How Technology is Impacting the Automotive Industry in Latin America and Global Insights

This Hot Topic explores how the IT industry is transforming the automotive industry, with a particular focus on the emerging connected car trend. It provides important insights into connected cars by presenting an overview of the current opportunities in the market and those that are still being developed. Beyond this, the analysis investigates how...

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25 Sep 2015  |  North America

Enterprise Data Storage Market Insights

Future Technologies and Trends Will Drive Market Growth

This market insight identifies and discusses the current state of the enterprise data storage market. It highlights the major trends that characterize the market at present as well as the future technological trends that are expected to influence it. It identifies the effects of these trends on data centers globally. The study also analyzes the bus...

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23 Sep 2015  |  North America

2015 North America BPO Mergers & Acquisitions Update

Contact Center Outsourcing Growth at Warp Speed

The North American Customer Care Outsourcing market is going through monumental changes that impact service delivery models, locations of delivery centers, and market strategies. BPO service providers in the customer care, support and sales arena, are rapidly expanding their presence around the globe to tap into new clients, acquire expanded langua...

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18 Sep 2015  |  North America

Nearshore is All Grown Up

Hot BPO Delivery Locations

Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies can reduce their operating expenses by 30-40% by considering nearshore delivery options. Popular site locations for the North American call volumes include Central America, ...

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03 Sep 2015  |  North America

BPO Enabling Technology Part II

Radically Transforming Client Relationships

This Market Insight is Part II of Frost & Sullivans series on the topic of technology- enabled Business Process Outsourcing (BPO). The studys emphasis is on customer care outsourcing for service, sales and technical support in North America.Consumer behavior is changing at a frenzied pace, and BPO service providers are re-tooling operational proc...

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12 Aug 2015  |  North America

Boosting Small Midsized Businesses Email Marketing Effectiveness

Powerful Email Platforms Help SMBs Become more Competitive

Email continues to be one of the most widely used marketing channels. It affordably and immediately delivers attractive, rich, targeted, and multichannel content and calls to actions. It is simultaneously dynamic, with customer able to act on it immediately, and passive, where they can set it aside to review at their own convenience. Small-midsized...

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12 Aug 2015  |  North America

Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)

Smart CRM Strategies, Tactics, and Solutions for SMB Growth

Small midsized businesses (SMBs) become successful by addressing customers needs. Customer relationship management (CRM) software has become critical to SMBs by automating their ability to identify profitable sales opportunities and to develop customer loyalty and lifetime value, including social media referrals. But there are business, economic, ...

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11 Aug 2015  |  North America

Enabling Successful eCommerce for Small Midsized Businesses

Customer Expectations for Excellent Mobile and Omnichannel Service are Shaping eCommerce

eCommerce has become the primary customer engagement channel. Customers now invariably investigate sellers and products online before buying by visiting their web sites and checking out other customers experiences on social media. eCommerce has also become a popular customer sales channel. It dominates the market for buying soft virtualized prod...

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03 Jul 2015  |  North America

Trends in the Customer Experience Management Market

Organisations Wanting to be Truly Customer-centric Must Actively Manage the Customer Journey

Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the ...

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Showing 1-10 of 18