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15 Jul 2015  |  North America

Analysis of the Latin American Contact Center Outsourcing Services Market

Latin America Becomes More Competitive for Nearshoring

The contact center outsourcing services Market in Latin America exhibited mild growth, mostly driven by good performances in Central America and the Caribbean, Peru, and Colombia. Both domestic and the offshoring businesses have driven this performance, although this segment experienced the highest growth rates. The United States consolidated as th...

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27 Nov 2015  |  North America

2015 North American Mobile Enterprise Applications

Opportunities within Enterprises

The overall research objective was to measure the current use and future decision making behavior toward mobile enterprise applications, including a specific focus on mobile asset tracking, mobile sales force automation, mobile workforce management, and mobile supply chain management software solutions. In 2015, the mobile supply chain category rep...

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25 Nov 2015  |  North America

Enterprise Communications Platforms & Endpoints and Video Conferencing Markets in Latin America

Vendors Tune their Growth Strategies for the Mid-Market

The Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets exhibited a mild decrease in total revenues in 2014 due to the drop in average selling prices of Unified Communications software licenses, IP desktop phones, and video conferencing endpoints. This report will provide a detailed segmentation of the UC a...

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28 Apr 2015  |  Europe

2015 EMEA Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider to Improve the Customer Experience

The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabil...

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26 Jun 2015  |  Europe

2015 EMEA Contact Center Systems Buyers Guide

Flexibility is the Key for Maintaining Relevance

The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business process outsourcing providers. The purpose of this buyers guide is to provide enterprise organizations in Europe, the Middle East, and Africa (EMEA) with a fundamental assessment of contact center...

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31 Jan 2015  |  North America

2015 Hosted Unified Communications Buyers Guide

Future-proofing Communications Investments

Businesses recognize the benefits of cloud communications and are increasingly migrating to hosted IP telephony and UCC services. However, many well-established and emerging providers are vying for customers attention and investment dollars. It is, therefore, critical that business decision makers conduct their due diligence and assess the availab...

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26 Aug 2015  |  North America

2015 Europe Contact Center Outsourcing Buyers Guide

Negotiating a Changing Landscape

This research study provides analyst commentary on the most important market forces affecting outsourcing trends in Europe for 2015 . This extensive Market Insight will provide enterprise organizations with a fundamental assessment of North American outsourcing providers and their capabilities in a single report. The study includes a profile of 23 ...

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04 Feb 2015  |  Asia Pacific

Asia-Pacific WAN Optimization Controller Market H1 2013

The Increasing Prevelance of Internet Services Hindering the Market Growth

The Asia-Pacific (APAC) WAN Optimization Controller (WOC) market recorded a flat YoY, declining in H1 2013. On account of Internet and Internet-based applications, and with the Internet often considered the new WAN, the traditional WAN design was transformed,The demand for the technology was fairly low due to the weak business environment in the r...

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04 Feb 2015  |  Asia Pacific

Asia-Pacific Network Security Market Q1 2014

Adoption of Intergrated Security Platforms Fueling the Market

The Asia-Pacific (APAC) Network Security market registered a flat growth of 3.5% on a YoY basis in Q1 2014, reaching a total market size of $531.4 million. The overall demand for network security from enterprises remained stable, driven by the increased concerns over the sophisticated threat landscape. Service provider verticals showed a strong YoY...

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04 Feb 2015  |  Asia Pacific

Asia-Pacific WAN Optimization Controller Market H1 2014 Tracker

Increasing Demand for Virtualization and Cloud Services Driving the Market Growth

The Asia-Pacific WAN Optimization Controller Market experienced a slight drop in H1 2014 on a YoY basis, which could be attributed to the weak spending sentiment among enterprises in the region. The growing popularity of cost-effective high-speed Internet connection service could also be the key reason for enterprises to become more prudent in purc...

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