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24 Sep 2015  |  Global

From Internet of Things to Internet of Everything

A Promising Market for the Digital Identification Ecosystem

The Internet of Things (IoT) is thought to be the next revolution of the digital world, but some think that this revolution is already here. A trustable ecosystem will be the key to driving success in IoT. Smart objects will have autonomy and IoT security and privacy solutions will have to create a similar approach to detect, react to, and remove p...

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23 Sep 2015  |  North America

2015 North America BPO Mergers & Acquisitions Update

Contact Center Outsourcing Growth at Warp Speed

The North American Customer Care Outsourcing market is going through monumental changes that impact service delivery models, locations of delivery centers, and market strategies. BPO service providers in the customer care, support and sales arena, are rapidly expanding their presence around the globe to tap into new clients, acquire expanded langua...

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18 Sep 2015  |  North America

Nearshore is All Grown Up

Hot BPO Delivery Locations

Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies can reduce their operating expenses by 30-40% by considering nearshore delivery options. Popular site locations for the North American call volumes include Central America, ...

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16 Sep 2015  |  Asia Pacific

Analysis of the Asia-Pacific Contact Center Applications Market

Omni-channel Integration Consolidates Communication Platforms

Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing...

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14 Sep 2015  |  North America

North America Hosted/Cloud Contact Center Market

Strong Performers Differentiate in a Highly Fragmented Market

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The market segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The st...

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03 Sep 2015  |  North America

BPO Enabling Technology Part II

Radically Transforming Client Relationships

This Market Insight is Part II of Frost & Sullivans series on the topic of technology- enabled Business Process Outsourcing (BPO). The studys emphasis is on customer care outsourcing for service, sales and technical support in North America.Consumer behavior is changing at a frenzied pace, and BPO service providers are re-tooling operational proc...

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02 Sep 2015  |  Asia Pacific

CenturyLink in Asia-Pacific: Exciting Times Ahead

A market insight on CenturyLink's Asia-Pacific strategy

According to Frost & Sullivan research, businesses today deal with a myriad challenges in managing their enterprise IT. Capital budget constraints, growing data storage needs, and slow or poor application performance are the top three factors technology decision-makers face. The new demands of business characterized by the need to improve business ...

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31 Aug 2015  |  Europe

Bitcoin 2.0? A Fork in the Road Ahead

Two factions have emerged in what will prove, however it is resolved, to be a pivotal moment for the Bitcoin Blockchain. Bitcoin is heading into dangerous territory and an unnecessary crisis point, according to one faction of developers. The time has come for radical change, say their breakaway opposition.

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26 Aug 2015  |  North America

Analysis of the Global Next Generation Firewall and Unified Threat Management Market

Demand for Advanced Security Drives Market Growth

NGFW and UTM solutions provide essential control and inspection of inter-network communications at important network boundaries. Vendors are continually adding cutting-edge security technologies to address rapidly changing threats and emerging technologies that increase risk in organizations of all sizes. Demand for NGFW and UTM capabilities shows ...

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26 Aug 2015  |  North America

2015 Europe Contact Center Outsourcing Buyers Guide

Negotiating a Changing Landscape

This research study provides analyst commentary on the most important market forces affecting outsourcing trends in Europe for 2015 . This extensive Market Insight will provide enterprise organizations with a fundamental assessment of North American outsourcing providers and their capabilities in a single report. The study includes a profile of 23 ...

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Showing 41-50 of 118