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30 Dec 2016  |  Global

Artificial Intelligence (AI) - R&D and Applications Roadmap

AI Advancing in Leaps and Bounds, Taking Machines Closer To Achieving Human-Like Intelligence

Artificial Intelligence (AI) has emerged to be one of the most essential technologies to develop machine intelligence. The technology has advanced significantly over the ages to empower applications and machines to learn from its own experiences and perform autonomously. Technology evolution in the AI space is continuously driving the development o...

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30 Dec 2016  |  Global

Future Applications of Virtual Reality (Immersive Computing)

Emerging Applications and Opportunities for Virtual Reality

Virtual reality (VR) is an interactive three-dimensional (3D) environment that is computer generated. Immersion into VR is an individual’s perception of having a physical presence in the non-physical world or the virtual world. Technology advancement in in VR in the recent years has led to significant improvements in quality, reductions in overal...

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30 Dec 2016  |  Global

Technologies Empowering Future of Identity Management

The Elements of Enterprise Information Security

Identity and Access Management (IAM) lifecycle is comprised of a comprehensive set of business processes and enterprise infrastructure for the purpose of maintaining digital identities and providing a secured and documented access to enterprise resources and applications. There are significant number of programs opted by enterprises to maintain reg...

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15 Dec 2016  |  Asia Pacific

Analysis of the ANZ Hosted IP Telephony and Unified Communications and Collaboration (UCC) Services Market

Enterprises Embrace Hosted Solutions for Greater Flexibility

The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...

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15 Dec 2016  |  Asia Pacific

Analysis of the ASEAN Hosted IP Telephony and Unified Communications and Collaboration (UCC) Services Market

Integration with Legacy Systems is a Key Driver

The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...

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15 Dec 2016  |  Asia Pacific

Analysis of Greater China's Hosted IP Telephony and Unified Communications and Collaboration (UCC) Services Market

Regulations on VoIP and SIP Trunking Restrict Market Potential

The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...

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15 Dec 2016  |  Asia Pacific

Analysis of Japan’s Hosted IP Telephony and Unified Communications and Collaboration (UCC) Services Market

Work-style Innovation Policies are Likely to Consolidate Installed Base

The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...

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15 Dec 2016  |  Asia Pacific

Analysis of the South Korean Hosted IP Telephony and Unified Communications and Collaboration (UCC) Services Market

Interest in UC Has Grown Significantly in the Small and Medium Business Space

The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...

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14 Dec 2016  |  Europe

Europe Contact Center BPO Market

Exponential Technological Change—How Might it Affect the World of BPO?

This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...

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09 Dec 2016  |  North America

Growth Opportunities in the Hosted/Cloud Contact Center Market

Actionable Strategies and Tactics to Maintain Leadership in a Growing Market

New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...

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Showing 1-10 of 75