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14 Nov 2016  |  North America

Akamai Introduces “Fast Purge” Solution Despite Concerns Over Speed and Scale

Competitors Highlight Akamai’s Purging Limitations to Win Market Deals

Akamai is well aware of the major content purging limitations of its platform and has been building a new system, which allows purging within a few seconds. Accordingly, Akamai’s new “Fast Purge” solution enables its customers to invalidate or delete their content from all of Akamai’s Edge servers through API and UI in “approximately 5 se...

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11 Nov 2016  |  North America

Global Automated Teller Machines Market, 2016

Vendors Target China and India for Growth Opportunities as Traditional Markets Hit Saturation

This market insight provides unit shipment forecasts, segmentation by region, and market share analysis for the global automated teller machines market. The regional forecast is global, and covers the North America and Latin America, Europe, the Middle East, and Africa (EMEA), and Asia-Pacific (APAC) regions. Market drivers and restraints are ranke...

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11 Nov 2016  |  North America

Twitter’s NFL Stream Challenged by Lack of Engagement and Profitable Business Model

For the forseeable future, the NFL will not go much beyond experimenting with live streaming on platforms like Twitter.

Despite some of the positive commentary about the quality of Twitter's NFL live stream, there has been much less discussion about the user interface experience or the fact that Twitter can’t cover its licensing costs via any advertising model. What Twitter is doing with the NFL games is interesting, but it lacks engagement and is a loss leader fo...

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11 Nov 2016  |  Asia Pacific

Analysis of Percutaneous Coronary Interventions (PCI) Market in Association of Southeast Asian Nations (ASEAN)

New Technologies Adoption Aiding the High Growth

The study contains data about three major segments in the Percutaneous Coronary Interventional (PCI) market in the Association of Southeast Asian Nations (ASEAN) market, which are coronary stents, consumables, and embolic protection devices. Cardiac devices are conventionally developed to address major cardiac ailments such as heart blocks. They ar...

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11 Nov 2016  |  Asia Pacific

Analysis of the Australian Clinical Laboratory Market

Evolving Business Model—Technological Advances will Drive the Market

Given the ever increasing cost of care, healthcare delivery is moving towards decentralisation. Service delivery from healthcare settings such as mobile clinics, rapid retail clinics, and home settings demands the use of new-age clinical laboratory diagnostics. The effective delivery of healthcare services has created a business and technology conv...

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11 Nov 2016  |  South Asia, Middle East & North Africa

A Country & Industry Analysis—Sri Lanka Information Technologies (IT), 2016

Low Computer Penetration and Burgeoning Skilled Workforce to Provide a Boost to the IT Sector

With a mere 5% penetration of personal computers and a fast growing talent pool of English speaking workers with sophisticated technical skills, Sri Lanka is emerging as a prime destination for IT and IT outsourcing services. Sri Lanka also enjoys the advantage of a superior business environment and infrastructure over most other low cost emerging ...

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10 Nov 2016  |  North America

Enhancing Omnichannel Agent Productivity

Guided Assistance, Desktop Automation, Displays, Robotic Process Automation (RPA), Excellent Supervision, and Workforce Optimization (WFO) Maximize Va

There is no substitute for the human touch provided by omnichannel contact center agents when connecting virtually with customers for complex service and sales support issues. Agents are the linchpin to successful and profitable Customer Experiences (CXs). But it’s costly to hire, train, manage, accommodate, and equip agents to perform these esse...

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10 Nov 2016  |  North America

Key BPO Technology Initiatives

Outsourcers Forging Ahead with Digital Intelligence

The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...

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10 Nov 2016  |  North America

Customer Experience Strategies

Linking Customer Delight with Operational Efficiencies

This Market Insight will compare and contrast 3 separate case studies; a variety of, sometimes unconventional, customer experience strategies from travel, healthcare and financial services. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining opera...

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10 Nov 2016  |  Africa

Mobile Virtual Network Operator Market in Africa, 2016

Regulatory Policy Should Be Adapted to Support Increased Competition as South African Market Shows Signs of Maturing and Rest of Africa Remains in Nas

In Africa, mobile network operators’ motivations for hosting mobile virtual network operators (MVNOs) include segmentation-driven strategies, network utilisation-driven strategies, and product-driven strategies. This in-depth study looks at various MVNO models in Africa and explains the different MVNO types according to the market segment they se...

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Showing 41-50 of 485