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21 Oct 2016  |  Asia Pacific
Selecting the Right Solution Provider for Better Customer Experience
The market for hosted/cloud contact centers in APAC continues to grow at faster pace when compared to the on-premise market. Narrowing the list of suitable vendors offering these services can be time consuming. The purpose of this buyers guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center provid...
26 Aug 2016  |  Latin America
Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...
USD 6,000.00 save 25 %
24 Aug 2016  |  North America
A Deep Dive into Twelve Prominent Solutions
Not all customers, locations or users will move to cloud communications services. There are valid reasons to deploy UC solution on the customer premises. This Buyers' Guide overviews capabilities available with the flagship SMB platforms offered by North America's leading UC platform vendors. Details include: development direction, scale, performan...
25 Jul 2016  |  Asia Pacific
Benefits for Industrial Operations
The manufacturing sector is going through an exciting time. Technology trends are changing the way consumers buy products. Manufacturers are keen to stay ahead and remain competitive as some are struggling to keep up. By connecting localized systems using sensors, managers can get a complete view of their plant and optimize operations. Implementing...
USD 6,000.00 save 25 %
07 Jan 2016  |  Asia Pacific
Emerging Advanced Security Technologies Overtake Legacy Network Security Solutions
The Network Security Market in APAC remained stable during Q3 2014, registering a slight growth of 1.8% as compared to Q3 2013. Overall, demand for cybersecurity remained strong among enterprises due to the growing concern over the sophisticated threat landscape, which could be seen as the key driver for the market. However, many enterprises are no...