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09 Nov 2016  |  North America

Hearing and Acting on the Voice of the Customer

Enterprise feedback management (EFM), Voice of Customer (VoC), and Voice of Employee (VoE) Programs and Surveys, and Social Listening Obtains Actionab

Obtaining and understanding the Voice of the Customer (VoC) is critical to future customer loyalty, customer social media brand promotion, and in marketplace differentiation. Money talks, but tracking and analyzing customer transactions represent only one set of tones. Customer attitudes towards brands, shaped by their experiences with products, sa...

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08 Nov 2016  |  North America

2016 Managed Security Services in North America

Make Way for DDoS Attack Protection

The challenges the cybersecurity discipline faces continue to ramp upward. Attackers are more sophisticated, funded, and crafty than ever before. On the defensive front, businesses are confronted with a byzantine assortment of security technologies, compliance requirements, and policies. At the same time, finding, training, and retaining InfoSec pr...

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08 Nov 2016  |  South Asia, Middle East & North Africa

IT Revolutionizing Indian Smart Cities, Forecast to 2020

Huge Investments in Infrastructure and Smart Technologies in the Next 5 Years to Create a Simple, Efficient, and Transparent Platform for Citizens and

With the emergence of Smart Cities and enabling technologies, authorities and other stakeholders will start exploiting new solutions to connect sensors, meters, social media, government Web sites, and other services/products to improve the efficiency of daily city operations relating to governance and citizen services. As many as 100+ companies wil...

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07 Nov 2016  |  Global

Outlook for New Business Models and Consumer Driven Strategies in Digital Consumer Lifestyle

Striving for New Business Models Built on Trust

Frost & Sullivan defines a digital consumer lifestyle as one that includes the traditional services consumed at home, at work, within a city, and mobility. A set of connected lifestyle services, such as banking and financial payments, retail, social networking, and education occur across these 4 domains. The emergence of a digital lifestyle means ...

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02 Nov 2016  |  Latin America

Latin American Contact Center Systems Market, Forecast to 2021

Thinking Outside the "Contact Center" Box and into Innovation, Business Transformation and Industry Verticals

This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...

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27 Oct 2016  |  Asia Pacific

Growth Opportunities in the APAC Fintech Market

Emergence of Asia-Pacific as a Fintech Innovation Center

This research service explores the financial technology (fintech) market in Asia-Pacific and the potential impact on traditional banking services, with the advent of disruptive technologies such as Blockchain. For the purpose of this study, fintech is categorized into Digital Payments, Personal & Business Finance, and Financial Infrastructure & Dat...

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26 Oct 2016  |  Europe

EMEA Contact Center Systems Market

Analytics the Only Bright Spot in a Declining On-Premises Market

This market engineering report is designed to provide an overview for customers and solution providers of the landscape for the EMEA Contact Center Systems Market. It includes market sizing and the market share of the top suppliers in the EMEA market as well as the market forecast for the period, 2014-2020. It also includes key market drivers that...

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26 Oct 2016  |  North America

Intelligent Solutions for Successful Selling

Sales Intelligence can Boost Sales Performance and Development, and Enable Account-Based Sales Development and Marketing, and Social Selling

Sales intelligence (SI) solutions provide sales reps with customer insights (including context and timing) in order to close more sales in less time. SI, then, helps to turn prospects into customers, and create and build customer relationships. SI is offered standalone and in many products, notably prospecting and sales acceleration software, and w...

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25 Oct 2016  |  Global

In-vehicle Payments

An Innovative Approach Creates New Retail Avenues and Revenue Streams with Personalized Services

Financial institutions have identified in-vehicle payment as a fantastic opportunity to expand their footprint in online payment solutions by leveraging tokenization and check-out payment services. This is not an easy task as car manufacturers are reluctant to open up access to the vehicle’s infotainment system in order to retain control of the q...

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24 Oct 2016  |  Global

Analysis of the Global Public Vulnerability Research Market, 2015

Growth of Public Vulnerability Disclosures, the Important Intermediary Between Commercial Threat Analysis and Cyber Grid Threat Reporting

The Frost & Sullivan report analyzes the global public vulnerability research market. The growth of cyber threats such as malware, viruses, ransomware, botnets and more are of great concern to companies and consumers. Uncovering and disclosing vulnerabilities is important for analyzing and countering potential threats. The vulnerability materia...

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Showing 31-40 of 148