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Since developments at Tableau have the potential to be market-making and economy-shaking, Stratecast sought to better understand current and upcoming developments at Tableau by attending the company’s recent annual global conference in October 2017 in Las Vegas. This is not, however, a typical show recap report in terms of either timing or conten...

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The lack of consensus with regard to real-time analytics technologies is creating a barrier to entry for those who wish to deploy it. This report is designed to be meaningful and useful for anyone engaged in exploring, selecting, specifying, deploying, and managing solutions to provide organizations with real-time analytic insights. The report di...

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This report captures thoughts from the entire Stratecast analyst team about where the industries we cover are headed in the New Year. Stratecast analysts voice their views concerning the multiple dimensions of the technology sector tied to: big data and analytics, business services, cloud, the connected home, consumer services, the operations & mon...

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Phishing, hacking, account takeover, and many other threats await security professionals every moment of every day. Privileged Access Management (PAM) assists in mitigating these threats. Used in conjunction with other management and assessment tools, PAM presents an even stronger defense and a more multi-level approach to overall security. PAM is...

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Artificial intelligence (AI)—especially machine learning technologies as applied to advanced analytics—provides a way to transcend the limitations of human analysis, and evolve from a data-centric IT to an information-centric IT. AI provides the capabilities to deliver a true intelligence technology: one that, once trained, requires no human in...

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Whether consumers decided they wanted more personalized services, or online retailers and content companies convinced them that they did, the digital economy is now at a place where personalization is the assumed goal. To get there, enterprises need to know much more about their customers. In turn, customers and potential customers (end users) must...

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When Stratecast began its Augmented Reality (AR) coverage, the general consensus was that AR would be mostly relegated to the gaming community, with few practical real world applications. Stratecast has been consistently bullish on the utility of and the eventual dominance of AR in both the consumer community as well as in business. This year’s r...

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18 Oct 2017  |  North America

2017 Consumer Communication Services Bundle Tracker

Are Broadband Bundles Enough?

Stratecast’s 2017 Bundle Tracker apprises the reader of the competitive landscape of leading service providers—which offer home phone, broadband, video and wireless services—in the consumer communication services market; and explores how consumers gauge consumer bundles based on survey results from Stratecast’s 2017 consumer communication s...

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16 Oct 2017  |  North America

End User Priorities for Customer Engagement, Global, 2018

Navigating Digital Transformation in Contact Centers

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voic...

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This year’s Stratecast Consumer survey illustrates the changing preferences that are redefining the connected home. Using the data collected from a survey that polled consumers in the US and Canadian markets, it is clear that the new connected home is truly a home in the cloud, where consumers will increasingly live in a connected lifestyle that ...

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