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25 Apr 2018  |  North America

Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020

Actionable Strategies and Tactics to Accelerate Growth in a Highly Competitive Global BPO Market

Delivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing feat...

USD 4,950.00

USD 3,712.50 save 25 %

17 Apr 2018  |  Africa

South Africa ICT Outlook, 2018

Growing Adoption of Internet of Things (IoT) and Artificial Intelligence (AI) will Shape the ICT Industry

This study provides a 2018 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Internet of Things (IoT), and Artificial Intelligence (AI). Market trends that are examined incl...

USD 4,950.00

USD 3,712.50 save 25 %

05 Apr 2018  |  Europe

European Fintech Market Outlook, 2018

Impact of Emerging Technologies will Encourage New Business Models in European FinTech

FinTech in Europe is evolving rapidly and 2017 has been an eventful year for the industry. Some of the areas within FinTech that witnessed significant growth during 2017 include Banking-as-a-Service (BaaS), PayTech, InsurTech, RegTech, and Biometrics. The technology trends that have also significantly impacted the industry include cloud, Internet o...

USD 4,950.00

USD 3,712.50 save 25 %

3 Item(s)