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22 May 2018  |  Latin America

The Microsoft Effect

Evaluating Microsoft’s Impact on the Enterprise Communications Ecosystem

For over a decade Microsoft has made concerted efforts to establish itself as a major provider of real-time business communications solutions, including enterprise voice and unified communications (UC) services. After gaining a considerable share in the premises-based communications systems market, Microsoft now aspires to capitalize on growing cus...

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12 Apr 2018  |  Latin America

Future of Customer Engagement in Latin America, 2018

New Business Models Will Be Key to Meet the Demands of the Digital Customer

In a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...

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02 Apr 2018  |  Latin America

Analysis of Passenger Vehicle Pricing Strategies in Brazil, 2017

Brazil’s ROTA 2030 Plan, Macro-economic Landscape, and Technology Roadmap to Impact Vehicle Pricing by 2023

The Brazilian automotive market has been declining since its historic high in 2012–2013. However, the forecast for 2017–2018 is one of market stability, followed by growth from 2019 onwards. In addition, the market has also experienced macro-economic volatility which has further impacted this decline. Along the same time frame, regulation-drive...

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29 Mar 2018  |  Latin America

Brazilian Pay TV Services Market, Forecast to 2022

Economic Crisis and New Consumer Demands Severely Impact the Business Outlook

In 2016 and 2017, the economic crisis and political instability severely affected our forecasts. Throughout 2018, the basic interest rate is expected to continue declining and forecasts of agribusiness crops have positive GDP expectations. Inflation and interest rates in decline will enable the return of foreign investments. As the payback period...

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21 Mar 2018  |  Latin America

The Dominican Republic's Macroeconomic and Automotive Industry Prospects, Forecast to 2022

Country to Continue on a Robust GDP Growth Path; Much Needed Electricity Sector Reforms Almost Underway

This study explores the Dominican Republic’s macroeconomic prospects in regards to gross domestic product (GDP) growth, monetary and fiscal policy, and national plans, while also delving into the country’s automotive industry prospects in regards to government policies, new and used vehicle imports, and the electric mobility. The Dominican Re...

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16 Feb 2018  |  Latin America

Artificial Intelligence Applied to the Customer Experience in Latin America, 2018

Moving Beyond Chatbots to Provide Seamless Customer Engagement

Information technology (IT) is something of a misnomer. It has always been about data. We have become experts at generating, collecting, managing, transmitting, and storing data. With the advent of Big Data and its hardware equivalent, the Internet of Things (IoT), this ability to reduce the world to data streams has reached its ultimate expression...

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6 Item(s)