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12 Apr 2018  |  Latin America

Future of Customer Engagement in Latin America, 2018

New Business Models Will Be Key to Meet the Demands of the Digital Customer

In a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...

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02 Apr 2018  |  Latin America

Analysis of Passenger Vehicle Pricing Strategies in Brazil, 2017

Brazil’s ROTA 2030 Plan, Macro-economic Landscape, and Technology Roadmap to Impact Vehicle Pricing by 2023

The Brazilian automotive market has been declining since its historic high in 2012–2013. However, the forecast for 2017–2018 is one of market stability, followed by growth from 2019 onwards. In addition, the market has also experienced macro-economic volatility which has further impacted this decline. Along the same time frame, regulation-drive...

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29 Mar 2018  |  Latin America

Brazilian Pay TV Services Market, Forecast to 2022

Economic Crisis and New Consumer Demands Severely Impact the Business Outlook

In 2016 and 2017, the economic crisis and political instability severely affected our forecasts. Throughout 2018, the basic interest rate is expected to continue declining and forecasts of agribusiness crops have positive GDP expectations. Inflation and interest rates in decline will enable the return of foreign investments. As the payback period...

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27 Mar 2018  |  Latin America

Latin American Data Communications Services Market, Forecasts to 2023

Saturation in the Enterprise Segment Opens Growth Opportunities among SMBs

In the telecom service industry, the data communications market is one of the most competitive in Latin America. The average revenue per line (ARPL) for data communications services has been declining in recent years due to migration from legacy circuits to Internet protocol (IP) technologies, expense control by enterprises and governments, and als...

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21 Mar 2018  |  Latin America

The Dominican Republic's Macroeconomic and Automotive Industry Prospects, Forecast to 2022

Country to Continue on a Robust GDP Growth Path; Much Needed Electricity Sector Reforms Almost Underway

This study explores the Dominican Republic’s macroeconomic prospects in regards to gross domestic product (GDP) growth, monetary and fiscal policy, and national plans, while also delving into the country’s automotive industry prospects in regards to government policies, new and used vehicle imports, and the electric mobility. The Dominican Re...

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22 Feb 2018  |  Latin America

Latin American Big Data and Analytics Market, Forecast to 2023

As the Maturity Evolves, Data Turns into Insights

The Latin American Big Data and Analytics (BDA) market generated revenues of US$2.992,5 million in 2017, and is expected to reach US$ 8.593,5 million by 2023, representing a CAGR of 19.2%. Big Data and Analytics help organizations make proactive real-time decisions using data. This enables companies to improve customer experience, especially as cu...

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19 Feb 2018  |  Latin America

Latin American IaaS Market, Forecast to 2022

New Opportunities are Arising in this $7.42 Billion Market

The Latin American cloud services market has been witnessing changes in terms of consumer mindset toward cloud computing. Companies of different sizes and across a variety of verticals increasingly understand the benefits of the IaaS business model and make investments in the cloud. The strategy of shifting capital expenditure to operational expend...

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16 Feb 2018  |  Latin America

Artificial Intelligence Applied to the Customer Experience in Latin America, 2018

Moving Beyond Chatbots to Provide Seamless Customer Engagement

Information technology (IT) is something of a misnomer. It has always been about data. We have become experts at generating, collecting, managing, transmitting, and storing data. With the advent of Big Data and its hardware equivalent, the Internet of Things (IoT), this ability to reduce the world to data streams has reached its ultimate expression...

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13 Feb 2018  |  Latin America

Colombian Telecommunication Services Market, Forecast to 2022

Non-traditional Services will Drive Market Growth

This research service includes market sizing for base year 2016 and a 6-year forecast for all the main services in the Colombian telecommunication services market. These services include fixed telephony (including local, national, and international long distance), mobile telephony (voice and data), broadband Internet (including ADSL, cable modem, F...

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05 Feb 2018  |  Latin America

Colombian Industrial Internet of Things Market, Forecast to 2022

With Ubiquitous Connectivity Becoming a Global Norm, the Internet of Things is a Reality with a Potential Market Size of $523.7 Million in 2022

This outlook considers the growth potential of hardware, software, connectivity, services, and of primary verticals in the Colombian IoT market. The base year is 2016 and the forecast period is from 2017 to 2022. For the purposes of this research, Industrial IoT refers to the use of IoT technologies in manufacturing, automotive, smart cities, agric...

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