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04 Apr 2019  |  Europe

The State of European Digital Trust

Quantifying the Business Impacts of Consumer Trust in the Age of Normalized Data Breaches

In a time when major data breaches have become a routine feature of the news cycle, digital consumer trust is an intangible and highly consequential metric for any organization conducting business online. Much of an organization’s reputation rests on the extent to which customers in the marketplace trust an organization, and a data breach repres...

USD 1,500.00

USD 1,125.00 save 25 %

21 Feb 2019  |  Europe

End User Priorities for Customer Engagement in Europe, 2018

Navigating Digital Transformation in Contact Centers

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voic...

USD 1,500.00

USD 1,125.00 save 25 %

2 Item(s)