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23 Nov 2020  |  Asia Pacific

Digital Transformation and Cloud Migration Fueling New Zealand Contact Center Applications Market, Forecast to 2026

Growth Opportunities Driven by Demand for Proactive Customer Experience and Enhanced Application Functionality

New Zealand's contact center applications market generated revenue growth of 4.5%, with market revenue of $14.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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23 Nov 2020  |  Asia Pacific

Automation and Analytics Powering Chinese Contact Center Applications Market, Forecast to 2026

Growth Potential Enhanced by Increasing Investments in RPA, Speech Analytics, and Voice Biometrics

The Chinese contact center applications market generated revenue growth of 2.3%, with market revenue of $112.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

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23 Nov 2020  |  Asia Pacific

Demand for Improved Customer Experience Driving Vietnamese Contact Center Applications Market, Forecast to 2026

Growth Potential Enhanced by Increased Adoption of Omnichannel Applications

Vietnamese contact center applications market generated revenue growth of 6.3%, with market revenue of $4.6 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 8....

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23 Nov 2020  |  Asia Pacific

Cloud Migration and System Upgrades Powering Singaporean Contact Center Applications Market, Forecast to 2026

Adoption of Digital Channels, Analytics, and Speech Technologies to Create Growth Opportunities

Singaporean contact center applications market generated revenue growth of 7.8%, with market revenue of $23.5 million in 2019 driven by new customer wins, technology up-gradation, and cloud migration. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 2.6% during the forecast period 2019-2026. Brands are considering excep...

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23 Nov 2020  |  Asia Pacific

Demand for Superior Customer Experience Accelerating Indonesian Contact Center Applications Market, Forecast to 2026

Growing Focus on Efficiency and Cost Optimisation Attracts Investments

The Indonesian contact center applications market generated revenue growth of 3.3%, with market revenue of $15.4 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) ...

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23 Nov 2020  |  Asia Pacific

Technology Upgradation and Cloud Migration Driving Indian Contact Center Applications Market, Forecast to 2026

Growing Adoption of Knowledge Management Tools and RPA to Enhance Operational Efficiency

The Indian contact center applications market generated revenue growth of 8.2%, with market revenue of $78.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 5...

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23 Nov 2020  |  Asia Pacific

Demand for Superior Customer Experience Driving Thai Contact Center Applications Market, Forecast to 2026

Growing Focus on Efficiency and Lower Costs to Boost Investments

Thailand's contact center applications market generated revenue growth of 6.9%, with market revenue of $21.3 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 6...

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23 Nov 2020  |  Asia Pacific

Artificial Intelligence, Analytics, and Cloud Fueling Taiwanese Contact Center Applications Market, Forecast to 2026

Integration of Digital Channels and Personalised Customer Experience to Drive System Upgrades

The Taiwanese contact center applications market generated revenue growth of 6.6%, with market revenue of $10.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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23 Nov 2020  |  Asia Pacific

Cloud Migration and System Upgrades Fueling Japanese Contact Center Applications Market, Forecast to 2026

Speech Recognition, Natural Language Processing, and Artificial Intelligence to Enhance Customer Satisfaction and Optimise Costs

The Japanese contact center applications market generated revenue growth of 5.4%, with market revenue of $178.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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23 Nov 2020  |  Asia Pacific

Analytics and Cloud Migration Driving South Korean Contact Center Applications Market, Forecast to 2026

Growth Opportunities Enhanced by Artificial Intelligence and Omnichannel Communication Services

South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

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Showing 41-50 of 268