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29 Nov 2017  |  Africa
Chatbots Central to Developing an Intelligently Automated Service Delivery Model
This study provides an analysis of the African Artificial Intelligence (AI) market. The stakeholder scope includes international technology corporations and African start-ups; technology scope includes computer vision, deep learning, machine learning, natural language processing, neural networks, predictive analytics, and robotics; and the end-user...
31 Jul 2017  |  Africa
Aggressive Service Diversification, Strategic Consolidation, and Organizational Restructuring are Central to Operators becoming End-to-end Digital Ser
This study provides an analysis of the digital transformation of the South African telecommunications operators. The service provider scope includes mobile network operators (MNOs), fixed-line operators, and mobile virtual network operators (MVNOs) and end-user scope includes consumers, small and medium enterprises (SMEs), and large enterprises. T...
03 May 2017  |  Africa
Emerging Trends such as Cashless Transactions, Big Data Strategy/Analytics, and Cyber Security are Expected to the Shape the Retail Sector by 2019
This research is aimed at identifying the key areas of IT spend within the retail sector in South Africa to highlight the key areas of opportunities for IT service providers. It seeks to: • provide an overview of South Africa’s macroeconomic environment and its impact on the retail sector • offer insights into the retail sector‘s value ch...
18 Apr 2017  |  Africa
There is a Growing Opportunity to Partner with Enterprises to Drive their Digital Transformation Strategies
Systems integration (SI) makes up a significant portion of IT budgets in South Africa, as enterprises seek to accelerate their digital transformation. In the absence of an established leading technology platform across all operations, enterprises have mostly opted for best-of-breed systems. As a result, systems integration (SI) spend is being drive...