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17 Apr 2018  |  Africa

South Africa ICT Outlook, 2018

Growing Adoption of Internet of Things (IoT) and Artificial Intelligence (AI) will Shape the ICT Industry

This study provides a 2018 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Internet of Things (IoT), and Artificial Intelligence (AI). Market trends that are examined incl...

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28 Feb 2017  |  Africa

South Africa ICT Outlook, 2017

Growing Business and Innovation Environment will Shape the Digital Transformation

This study provides a 2017 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Big Data and analytics, and the Internet of Things (IoT). Market trends that are examined includ...

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22 Nov 2016  |  Africa

Kenya ICT Outlook, 2017

Improved Access to Innovative Technologies will Shape the Digital Transformation

The study aims to analyze and forecast the Kenya ICT (Information and Communication Technologies) market outlook for 2017. Research Scope: ICT sector analysis (Telecommunications, Broadcasting, Data Center, Cloud, IT Services, BPO Services, Internet of Things (IoT), and Big Data Analytics) Market trends (Regulations/mandates, Macroeconomic, tec...

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29 Jul 2015  |  Africa

Analysis of the South African Contact Centre Market

The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa's Contact Centre Market

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

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19 Aug 2014  |  Africa

Overall Cloud Computing Market in South Africa and Kenya

Market Set for Exponential Growth as Enterprises Move to Outsource Services

This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...

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20 May 2014  |  Africa

Big Data Outlook in Africa

How are African Companies Deriving Value from Big Data?

Big Data solutions are emerging across Africa, driven by increased connectivity and Internet usage, the rapid proliferation of connected devices and the continued investment in Africa-specific innovations. However, the threat of data overload continues to challenge potential adoption as businesses are still struggling to pinpoint how best to moneti...

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14 Feb 2013  |  Africa

West African Data Centre Market

Promising Uptake of Data Centre Services

This research service encompasses an analysis of West African data centre markets, specifically Nigeria, Ghana, and Senegal. It includes an analysis of key market developments and trends, the market size in terms of revenues, demand, and competition. It also investigates the introduction of new offerings in the three countries that are covered. The...

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This research service analyses the key requirements for end users of outsourced business data services and presents recommendations to key service providers on how to better meet these requirements.

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This research service is an in-depth analysis of the IT infrastructure outsourcing market in Kenya. It features the most demanded services in the country per vertical sector, quantifies the market according to revenue and key market participants. It also gives regulatory analysis, main industry challenges, market drivers and restraints. At the end ...

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The research service presents a comprehensive analysis of the South African Contact Centre Technology Market. It includes key market forces impacting the market, market size in terms of revenues and vertical sector contribution to total revenue; key technology trends; industry best practices, opportunity analysis; competitive profiles and strategi...

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Showing 1-10 of 14