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13 Nov 2018  |  Africa
Omni Channel Integration Central to Developing a Successful eCommerce Model
This research study provides an analysis of the African Business to Consumer (B2C) eCommerce market. The stakeholder scope includes B2C companies; geographic scope includes key African countries such as Egypt, Kenya, Nigeria and South Africa; and product category scope includes a number of segments such as books, electronics, fashion, household app...
USD 1,350.00 save 10 %
29 Jul 2015  |  Africa
The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa's Contact Centre Market
To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...
USD 3,712.50 save 25 %
27 Jan 2015  |  Africa
Future ICT Trends and Growth Opportunities in Africa
The year 2014 has witnessed continued upheaval in the ICT industry, including an upsurge in over-the-top (OTT) activity, the launch of viable low-cost smartphones, and major changes in the competitive landscape as a result of both partnerships and mergers. Frost & Sullivan's ICT research team has conducted an extensive analysis, including a combin...
16 Apr 2015  |  Africa
The Key Decision Maker must also be an Innovation Expert and a Service Broker
The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technolog...
18 Apr 2017  |  Africa
There is a Growing Opportunity to Partner with Enterprises to Drive their Digital Transformation Strategies
Systems integration (SI) makes up a significant portion of IT budgets in South Africa, as enterprises seek to accelerate their digital transformation. In the absence of an established leading technology platform across all operations, enterprises have mostly opted for best-of-breed systems. As a result, systems integration (SI) spend is being drive...
USD 2,250.00 save 25 %
29 Nov 2017  |  Africa
Chatbots Central to Developing an Intelligently Automated Service Delivery Model
This study provides an analysis of the African Artificial Intelligence (AI) market. The stakeholder scope includes international technology corporations and African start-ups; technology scope includes computer vision, deep learning, machine learning, natural language processing, neural networks, predictive analytics, and robotics; and the end-user...
USD 2,250.00 save 25 %
05 Dec 2017  |  Africa
Emerging Trends such as ERP Software, Cloud Technology and Enterprise Collaboration Software Will Shape the Oil and Gas Sector by 2019
The focus of this research service is to understand the key areas of IT spend within the oil and gas sector in South Africa with the objective of highlighting key areas of opportunities for the IT Service providers. The objective is to provide an overview of South Africa’s Macro- environment and its impact on the oil and gas industry; provide ins...
06 Dec 2017  |  Africa
A Global Perspective on What Companies Need to Know to Survive in a Digital World
Digital transformation is a journey, but one that companies need to embark on if they are to survive not just the onslaught of traditional competition, but new market entrants. It is also a necessary component in keeping pace with the rapidly changing consumer base. South Africa’s customer service delivery is predominantly dominated by the BPO ma...
28 Dec 2017  |  Africa
USD 425.00 save 15 %
10 May 2017  |  Africa
Understanding the Role of CMOs and CDOs
Rogue spending can be perceived as a ubiquitous term today. Within the IT industry, however, its definition varies from being fraud or off-policy spending to strategic spending, all the way to employees’ bring-your-own-device (BYOD) or choose-your-own-device (CYOD) trends. A notable cause for concern is that when ICT service providers seek new r...