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29 Nov 2017  |  Africa
Chatbots Central to Developing an Intelligently Automated Service Delivery Model
This study provides an analysis of the African Artificial Intelligence (AI) market. The stakeholder scope includes international technology corporations and African start-ups; technology scope includes computer vision, deep learning, machine learning, natural language processing, neural networks, predictive analytics, and robotics; and the end-user...
31 Jul 2017  |  Africa
Aggressive Service Diversification, Strategic Consolidation, and Organizational Restructuring are Central to Operators becoming End-to-end Digital Ser
This study provides an analysis of the digital transformation of the South African telecommunications operators. The service provider scope includes mobile network operators (MNOs), fixed-line operators, and mobile virtual network operators (MVNOs) and end-user scope includes consumers, small and medium enterprises (SMEs), and large enterprises. T...
03 May 2017  |  Africa
Emerging Trends such as Cashless Transactions, Big Data Strategy/Analytics, and Cyber Security are Expected to the Shape the Retail Sector by 2019
This research is aimed at identifying the key areas of IT spend within the retail sector in South Africa to highlight the key areas of opportunities for IT service providers. It seeks to: • provide an overview of South Africa’s macroeconomic environment and its impact on the retail sector • offer insights into the retail sector‘s value ch...
18 Apr 2017  |  Africa
There is a Growing Opportunity to Partner with Enterprises to Drive their Digital Transformation Strategies
Systems integration (SI) makes up a significant portion of IT budgets in South Africa, as enterprises seek to accelerate their digital transformation. In the absence of an established leading technology platform across all operations, enterprises have mostly opted for best-of-breed systems. As a result, systems integration (SI) spend is being drive...
22 Nov 2016  |  Africa
Strategic Partnerships and Acquisitions Driving Growth
The study aims at analyzing the African Internet of Things (IoT) market in 2016. Research Scope This study: Performs an IoT value chain analysis (sensors/gateways, hardware devices, connectivity, platform, software application, service provision, cloud computing, data storage and analytics, device, network, and IT security) Identifies and anal...
19 Aug 2016  |  Africa
Assessing the Use of Big Data Solutions in Local Industries
Although South Africa is in a nascent phase regarding the adoption of Big Data technologies, industries have begun implementing Big Data solutions for improved operational processes and to find new business opportunities. The key driving forces behind Big Data discussed in this analysis include increased connectivity and Internet usage, for both mo...
27 May 2016  |  Africa
Analysis of the Growth Opportunity and Indicators of the Customer Experience
Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even...
22 Jan 2014  |  Africa
Hosted IP Telephony and Unified Communications Including Video Conferencing and Tele-presence in South Africa
Increasing Bandwidth Availability and Pay-as-you-go Infrastructure Purchasing Spur Investments
This research service is an analysis of the hosted IP telephony and unified communications (UC) market in South Africa. The study essentially takes a comprehensive assessment of market development for hosted/cloud-based UC and collaboration systems. While traditional, on-premise systems are maturing, having been in existence in South Africa for a n...
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02 May 2006  |  Africa
This is a study on the South African smart card market. This covers the core applications in the market providing a good grasp of the issues effecting the market. A closer look to the drivers and restraints outline the future potential of the market with an outline of the competitive landscape.
USD 1,837.50 save 25 %